Customer Experience Intern (College)

Are you interested in getting a head start on experience for your financial career with a paid internship? If you are passionate about providing excellent customer service and offering support to Pennsylvania renters and homeowners, join us as a Customer Experience Intern. As an essential part of the Property Tax/Rent Rebate program, you will help support older adults and those with disabilities age 18 and over. This position gives you the opportunity to provide assistance and services to taxpayers, tax practitioners, members of the General Assembly and their staff, state and local agencies and municipalities, and other taxing jurisdictions. Join our team and elevate your potential!

These positions are only available in Harrisburg, Dauphin County, PA and Pittsburgh, Allegheny County, PA.

As a Customer Experience Intern, you will be tasked with receiving and responding to a variety of telephone inquiries from claimants or their representatives concerning the Property Tax/Rent Rebate (PTRR) Program. You will have the opportunity to gain knowledge and familiarity with the PTRR program as you answer specific questions from callers about filling out claim forms, schedules, rent certificates, and calculating property tax or rent rebate. Work involves providing general information to callers, completing referrals to the Property Tax Rent Rebate Division, as well as processing both incoming and outgoing faxes and mail.

Start the next phase of your career with our team!

Work Schedule and Additional Information:

• Internship - Approximately February 2025 through September 2025.
• Work hours are optional based on the internship availability between the core work hours of 9:00 AM to 5:00 PM, Monday - Friday.
• Telework: You may have the opportunity to work from home (telework) part-time, however this is not guaranteed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg and Pittsburgh.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Internship Requirements:

• Currently enrolled in college full-time (carrying 12 or more undergraduate credits, or 9 or more graduate credits); or
• Enrolled full-time for the upcoming 2025 fall semester.
• In good academic standing (2.0 Grade Point Average [GPA] or higher) if currently enrolled.
  

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.