Lead Case Manager

The Office of Compliance advances compliance with applicable laws and policies at the University of Wisconsin-Madison. We collaborate with University partners to minimize compliance risk and promote ethical conduct throughout the University. Compliance is a shared responsibility, with every member of the University understanding their responsibilities and being accountable for their actions.

In response to the increased Title VI enforcement, new digital accessibility regulations under the Americans with Disabilities Act, expected expansion of Title IX regulations, and other related federal compliance mandates, the Office of Compliance is conducting a search for a Lead Case Manager to support new compliance functions.

Reporting to the Associate Director of Civil Rights Compliance and Title IX Coordinator, the Lead Case Manager is responsible for monitoring incoming reports of protected class discrimination and harassment, including sexual harassment and sexual violence, and other complaints related to federal and state civil rights laws and related University policy. The Lead Case Manager oversees at least three case managers who are responsible for making initial contact with potential complainants and providing them with relevant resources, reporting information and protective measures when requested. The Case Managers also work to provide necessary accommodations to complainant and respondents, explains policies and procedures, conduct informal resolutions, engage in settlement agreements, and are a point of contact during formal investigations.

The Lead Case Manager will support centralizing, coordinating and overseeing the initial response to all disclosures made to or forwarded to the Office of Compliance regarding Title VI discrimination, other protected-class discrimination, sexual harassment/sexual violence, and hostile and intimidating behavior; provide consultation and guidance to campus partners; assign disclosures to OC case managers and/or refer to campus partners for follow-up and support; provide overflow case management as needed; conduct initial hostile environment evaluations for all disclosures made to or forwarded to the Office of Compliance, and refer potential policy violations to the Office of Compliance investigative unit as necessary.

• 15% Develops and implements new and revised operational policies and procedures relating to specific compliance laws or regulations
• 15% Creates and delivers educational materials and trainings to target populations and entities
• 20% Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• 25% Creates, disseminates, and maintains required reports and notices in accordance with established laws and regulations
• 25% Serves as the subject matter expert and a main point of contact for internal and external stakeholders

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Required
Bachelor's Degree
Advanced degree in relevant area preferred, such as higher education, social work, or law preferred.

REQUIRED:
- At least 5 years experience coordinating support services to diverse populations in an advocacy, outreach, education, legal, compliance, or case management setting.
-Demonstrated ability to sensitively interact with and provide accurate process information and referral services to a diverse population, in individual settings as well as to larger groups for training purposes.
- Strong policy analysis skills and the ability to explain policy analysis to diverse populations
- Experience proficiently utilizing electronic case management systems, as well as basic proficiency with Microsoft Word, Excel, and Outlook.

PREFERRED:
- Supervisory experience
- Experience coordinating resources within a large institution and/or across a larger community agency or agencies.
- Experience working with individuals dealing with stressful or traumatic life events.
- Demonstrated experience working with sensitive and/or confidential information with sensitivity, discretion, tact, and professionalism.
- Knowledge of discrimination and harassment and/or sexual misconduct (Title IX) policies in a university or educational setting.

Full Time: 100%

This is an in-person position with a limited amount of remote work available.

Ongoing/Renewable

Minimum $93,000 ANNUAL (12 months)
Depending on Qualifications

The successful candidate will be responsible for ensuring eligibility for employment in the United States on or before the first day of employment. University sponsorship of an employment visa is not available for this position.

Click the 'Apply Now' button above to begin. After creating a UW Jobs profile, you will be asked to upload a cover letter and resume. Your application materials should demonstrate how your knowledge, skills, and experience align with the qualifications listed in the job posting.

Kory Breuer
kory.breuer@wisc.edu
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Compliance Manager (Inst)(CP017)

A02-GENERAL SERVICES/OFFICE OF LEGAL SERVICES/COMPLIANCE

Academic Staff-Renewable

307532-AS