Workplace Experience Service Coordinator
 JLL | |
 United States, California, Thousand Oaks | |
 Nov 21, 2024 | |
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Shift - Monday to Friday; 1st shift, OT as needed
What this job involves - The Workplace Service Coordinator is responsible for providing building service support for our Visitor Center and Executive Area at the Thousand Oaks site. This position will act as a daytime cleaning and concierge, responsible for start-up, upkeep, meeting/event support and basic repairs. Additionally, this position will provide facilities support including building/space ownership, work order creation, vendor engagement, and walks. This is a 100% onsite position. What is the day to day? Customer service interface for B27 Visitor Center, Leadership Forum and Tech Bar and B28 Executive Area Support/generate work request (via Maximo and/or CrowdComfort) Organize Meeting supplies in the Leadership Forum Start-up and maintain Coffee Machines for all assigned spaces Maintain a clean and ready state areas making sure they are wiped down, swept and clean throughout the day Coordination with internal and external vendor (Furniture arrangement, food services, janitorial services, etc.) as needed Address possible minor repairs as needed Work with JLL Facilities to escalate emergency/break-ins and notify of maintenance, repairs or requests in support of a ready state Maintain stocked restrooms and kitchen supplies Act as POC during time of meeting/event, this role may support: Issue management during the events or meeting Daily walks to ensure each day of the meeting or event is in a ready state Participate in the execution of the daily events to ensure we stay on schedule and address or support issues or needs as they arise Support clean-up and trash removal as requested Field all calls, emails, texts Escalations as required Confirm daily all areas and meeting rooms are reset appropriately All other duties assigned Desired experience and technical skills - Required High school diploma or GED equivalent Experience working in a regulated work environment 3+ years of customer service experience in a professional business environment dealing with the public in person and on the phone. Competent in use of Microsoft Office computer application Excellent communication, client service, and follow up skills Proven ability to work without direct day to day supervision Excellent customer service, team player who builds and maintains relationships Excellent coordination skills especially with multiple vendors and services Competent in use of Microsoft Office computer applications Ability to diagnosis problems, make sound decisions, prioritize, schedule and complete multiple tasks Preferred Janitorial or cleaning experience Work Environment The employee must regularly push/pull up to 10 pounds, frequently push/pull up to 10 - 25 pounds Staff will perform a mixture of computer work and physical work (walking, cleaning, moving furniture, etc.) | |