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Equipment Maintenance Specialist PM Administrator

Thompson Tractor Company, Inc.
United States, Alabama, Spanish Fort
30950 Alabama 181 (Show on map)
Jan 23, 2025
Description The Equipment Maintenance Specialist PM Administrator opportunity is available out of any of our branch locations. The Equipment Maintenance Specialist PM Administrator will assist the PM Supervisor / Manager with maintaining and updating the PM Service job calendar, review expired CVA Report and work with PM Service Manager and Supervisors to close/book fulfilled PM contracts, create, update, and maintain PM contracts and schedules for new and existing machines. A sense of urgency and high attention to detail are required for this position. The EMS PM Administrator will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner and mentor EMS PM Administrators as needed. Review jobs for correct pricing and contract application, apply purchase orders and close service calls. Order all parts, filters, fluids, and supplies for service calls. Open service calls. Assist PM Supervisor with reviewing technicians' time entry. Correspond with customers and coworkers by phone and email to schedule PM jobs. Assign, review and edit CAT Inspect reports. Assist technicians with parts returns when needed. Review open sales orders daily to ensure processing. Complete service reports on each call using the data provided in the CAT Inspect reports completed by technicians. Review daily PM requests and assist the PM Supervisor with scheduling jobs. Process customer payments for PM jobs. Create written PM estimates for customers. Participate in weekly team meetings with PM Service Manager, Supervisors, technicians, and fellow PM Administrators. Assist the Service Administration team with the creation of PM Standard Jobs. Order technician shop supplies as needed. Assist the PM Supervisor with maintaining and updating the PM Service job calendar. Process filter kit orders for all "filter-only" CVAs. Update and maintain CAT Foresight tool. Provide Support and Mentor the EMS PM Administrators as needed. Qualifications Education* High School or Equivalent (required) Experience Three (3) or more years of service experience preferred Solid skills in MS Office and basic typing skills are required for this position. (required) Skills Sense of Urgency (required) Customer Service (required) Organizational (required) Leadership (required) Written Communication (required) Verbal Communication (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)