Technical Hardware Quality Program Manager

Cisco Systems, Inc.
United States, California, Milpitas
Nov 09, 2024
The application window is expected to close on 11/15/2024 This is an onsite role and will require working out of the Milpitas/San Jose office location. Who We Are The engineering team that designs and supports Cisco Silicon-One-based high-end networking hardware with market-leading capacity for core, peering, and data center interconnect. What You'll Do You will be part of a dedicated team whose foundations are open communications, empowerment, innovation, collaboration, and customer success. We are looking for a motivated Hardware Engineering program manager with a passion for hardware quality and customer satisfaction to contribute to the success of our current and next-generation products in the field. Responsibilities: Manage the tasks of Hardware Quality and Field Failure Analysis engineering programs. Lead hardware engineering support to customer-facing and support groups and collaborate with development and validation teams, manufacturing, and vendors as needed. Direct the engagement with hardware and cross-functional teams to support the fixing and root-cause analysis of hardware issues, Facilitate communication and creative problem-solving to identify root causes of customer issues, categorize failures, and support the implementation of corrective measures. Handle vendor relationships, working with the HW team to ensure the suitability and performance of high-quality components and alignment to project specifications. You can build effective outbound communications with management and customer-facing teams. Who You'll Work With This role brings visibility and empowerment. You'll work closely with customer-facing teams in technical support and marketing/sales, as well as product groups in engineering and manufacturing. You'll also interact multi-functionally internally with teams working on hardware and software development, product validation, manufacturing NPI, custom development, and contract manufacturing at all product life cycle phases. Who You Are You are an experienced or aspiring hardware leader or program manager familiar with technical project and program management. You work with large teams to achieve aggressive common goals. Customer engagement and contributions to the bigger picture are opportunities for the right candidate. Experience working with customer-facing teams and field issues Experience working with ODMs and vendors Practical understanding of leading and managing the full lifecycle of large-scale multi-functional hardware programs A true passion for problem-solving and hardware quality engineering Minimum Qualifications: Bachelor's degree in Electrical or Computer Engineering 10+ years of relevant experience in hardware development and/or hardware development program management 5+ years experience as a Technical Program Manager within a technology company Experience in managing teams and/or managing technical programs Preferred Qualifications: Experience in hardware engineering in the networking equipment industry. Solid technical knowledge and ability to guide technical failure analysis investigations and design optimization Experience leading or Program managing hardware projects and programs, with an understanding of the end-to-end product lifecycle from concept to production release and product-sustaining Why Cisco? #WeAreCisco. We are all unique, but collectively, we bring our talents to work as a team, develop innovative technology, and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's different from what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other, as well as schools, colleges, and universities, to teach even the most challenging times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G or otherwise. We tackle whatever challenges come our way. We have each other's backs, recognize our accomplishments, and grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get ten days off each year to do just that). We know that powering an inclusive future starts with us. There is no way to move forward without diversity and a dedication to equality. Our 30 Inclusive Communities, which unite people around commonalities or passions, lead the way. Together, we're committed to learning, listening, and caring for our communities while supporting the most vulnerable with a collective effort to make this world a better place either with technology or through our actions. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you with us! #WeAreCisco