Manager, Quality & Outcomes - Engemann Student Health - Full Time 8 Hour Days (Exempt) (Non-Union)

The Manager of Quality and Outcomes Management is responsible for supporting organizational wide approach to achieve optimal better healthcare value and quality, operational and clinical efficiencies. Vital components to this position are the identification of opportunities to improve, organizational performance and outcomes implementing actions to minimize variation. The manager of clinical quality manages the reporting, data collection, analysis, tracking and trending of data reporting to departmental leaders for quality and performance improvement initiatives. The Manager serves as an quality consultant to management, staff, and providers in the areas of clinical quality improvement, quality assurance, and quality control. performance improvement teams.

Responsible for the coordination and support of new quality initiatives throughout Student Health. . Help to facilitate the clinical and non clinical services quality assessments and performance improvement initiatives. Partners with department heads to assure compliance with regulatory and accreditation standards and to enhance quality and safety of patient care. Develops, manages and maintains quality performance reporting for distribution to stakeholders to ensure meaningful, reliable information is collected, analyzed and reported in a manner that provides transparency in key metric performance and clarity in identifying improvement opportunities. Supports evaluation, planning, redesign of care processes to optimize performance, efficiencies to the patient experience and healthoutcomes.. Manages patient experience program and coordinates response to patient concerns. Serves a primary contact to Keck Office of Integrated Risk Management ensuring reporting and follow-up of risk, safety, and patient experience events. Is integral to policy development and maintenance across Student Health care sites . Builds collaborative relationships amongst physicians, nurses, staff and administrators.

Essential Duties:

• Develop new quality initiatives and support ongoing projects across USC Student Health departments the medical group and existing quality committees. including diligence and transition efforts resulting from acquisition strategy.
• Help facilitate ambulatory quality assessments and performance improvement programs to meet accreditation or regulatory requirements
• Develops/maintains quality performance reports and distributes to impacted stakeholders as needed. Communicates audit findings to medical group and hospital leadership department heads along with proposed action plans.
• Participates in care process redesign projects to improve patient satisfaction, clinical outcomes and process efficiency
• Leads effort to develop and maintain policies and procedures across ambulatory services. Keeps abreast of diverse, complex and rapidly changing regulations, policies and procedures and standards applicable to health care quality regulatory compliance.
• Oversees the patient experience program. Prepares summary reports and trends for leadership. Receives patient feedback and assign for follow-up.
• Serve as primary liaison to Keck Office of Integrated Risk Management. Review risk reports and collaborate with leadership to ensure follow-up and resolution.
• Develop collaborative relationships with providers, clinicians, physicians, nurses, staff, administrators and executives
• Attends and actively participates in applicable medical group and hospital committee meetings including, but not limited to, those pertaining to quality, survey readiness, policy, and patient safety.
• Demonstrate and promote leadership and learning through participation with external organizations for training, conference attendance, eminence activities and continuing education.
• Designs and presents training programs for management and staff relative to accreditation survey preparedness. Provides in-service to clinical and non clinical ambulatory personnel and medical group as appropriate.
• Implements corrective action plans and provides written responses to audit deficiencies related to regulatory compliance.
• Oversight of case/event reviews concurrently and retrospectively to briefly and effectively summarize important information. Establish and maintain relationships with Clinic Directors and USC Student Health leadership.
• Prioritizes an ever changing workload, functions in a flexible manner including identifying changes in the environment and responding appropriately.
• Performs all other related duties as assigned or requested by leadership or the medical group. USC Student Health reserves the right to add, modify or remove responsibilities at any time.

Required Qualifications:

• Req Bachelor's Degree Degree in nursing or a related field

• Req 5 years Five years in an health care setting with progressively increasing responsibilities
• Req 2 years Experience in quality improvements, quality assurance, risk management or related position.

• Req Critical thinking skills and organization in prioritizing a workload of multiple tasks.
• Req Skilled in data analysis using external benchmarks and comparative evidenced based practices.
• Req Organization/time management skills.
• Req Excellent analytical, problem-solving, planning and evaluation skills.
• Req Commitment to continuous quality improvement and results driven outcomes.
• Req Knowledge of data entry into a database and the ability to analyze the information to improve organizational performance.

Preferred Qualifications:

• Pref Master's degree Degree in nursing, health care administration, clinical field or a related field
• Pref Preferred knowledge around clinical quality healthcare programs (JCAHO, CMS, California Title 22 & 24, CDPH, AAAHC) or performance improvement
• Pref Registered Nurse - RN (CA Board of Registered Nursing)

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Req Certified Professional in Healthcare Quality - CPHQ (NAHQ) If no certification, one must obtain within first year of hire and maintain by renewal before expiration date.

The annual base salary range for this position is $133,120.00 - $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.