Financial Aid Professional I (Multiple Positions) (UPDATED)

University of Arizona

life insurance, vision insurance, sick time

United States, Arizona, Tucson

Nov 05, 2024

Financial Aid Professional I (Multiple Positions) (UPDATED)
Posting Number	req20823
Department	Student Financial Aid
Department Website Link	https://financialaid.arizona.edu/
Location	Main Campus
Address	Tucson, AZ USA
Position Highlights	Please Note: The number of openings has been updated from 2 to 3. Financial Aid Specialists (Financial Aid Professional I) in the Office of Scholarships and Financial Aid (OSFA) work with limited supervision to provide direct support to students, parents, student supporters, and campus partners. This support is provided primarily via phone and email but may also include in-person and virtual appointments. Financial Aid Specialists also provide direct support to Financial Aid Counselors who perform needs-analysis, verification, and professional judgement decisions. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities	Provides year-round front-line customer service to clients: Answers questions, inquiries or requests from students, parents/ guardians, and other adult supporters of the student (including campus partners such as academic advisors) via multiple contact methods including phone, chat, emails, office visit, appointments, and virtual appointments. Responsible for continuous student contact and follow through to ensure case resolution. Assists campus partners with limited student questions via multiple methods of contact. Presents general scholarship and financial aid information at various outreach events including virtual and both on/off-campus events for prospective and current students. Collects and/or reviews documentation submitted for financial aid related processes to determine completeness of the document submission. Requests additional information for incomplete or inconsistent financial aid related documentation that allows the Financial Aid Counselors to perform accurate needs analysis. Responsible for OSFA's calling campaigns designed to support recruitment and retention of Arizona students. Works with campus partners, including the Bursar's office, to resolve escalated student situations such as past due balance holds. Assists in the implementation of office procedures. Willingness to expand financial aid knowledge and training and ability to take on projects that support OSFA's efforts to provide financial aid to students. Assists Financial Aid Counselors and the Client Services Assistant Director with training and on-boarding of new temporary and student staff. Attends and participates in all meetings assigned and training opportunities provided. Other duties as assigned. Knowledge, Skills and Abilities: Excellent communication skills, both verbal and written. Knowledge of automated processing. Knowledge of government rules, regulations, guidelines, and procedures related to financial aid. Knowledge of supervisory techniques. Skill in entering data accurately. Skill in making simple calculations. Ability to work with highly sensitive and protected data
Minimum Qualifications	Bachelor's degree or equivalent advanced learning attained through experience required. Minimum of 1 year of relevant work experience is required or Any equivalent combination of experience, training and/or education.
Preferred Qualifications	Experience providing customer service in a fast-paced environment.
FLSA	Non-Exempt
Full Time/Part Time	Full Time
Number of Hours Worked per Week	40
Job FTE	1.0
Work Calendar	Fiscal
Job Category	Academic Administration
Benefits Eligible	Yes - Full Benefits
Rate of Pay	$20.33 - $25.41
Compensation Type	hourly rate
Grade	5
Compensation Guidance	The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Grade Range Minimum	$20.33
Grade Range Midpoint	$25.41
Grade Range Maximum	$30.49
Career Stream and Level	PC1
Job Family	Financial Aid
Job Function	Student Services
Type of criminal background check required:	Name-based criminal background check (non-security sensitive)
Number of Vacancies	3
Target Hire Date
Expected End Date
Contact Information for Candidates	Wesley Tolliver, wtolliver@arizona.edu
Open Date	10/11/2024
Open Until Filled	Yes
Documents Needed to Apply	Resume and Cover Letter
Special Instructions to Applicant
Diversity Statement	At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
Notice of Availability of the Annual Security and Fire Safety Report	In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.