Master Service Technician

At AriensCo, we build more than exceptional products - we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.

We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities.

Our environment? We're corporate, without being "corporate." Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you'll always have the freedom to create and contribute. Our company vision is "Passionate People, Astounded Customers." Quite simply: it revolves around people

Speaking of people, you're not just employee #1,762 to us. You're family and your role is invaluable. Without exceptional people, we can't continue to produce the amazing products we're known for around the world.

Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.

AriensCo is looking for a motivated and skilled Master Service Technician to own the "Product Life Cycle" process and thereby ensure quality and application issues related to our power equipment are being addressed and resolved. Reporting to the Master Technician Manager, this position is located in Brillion, WI.

THE DAY TO DAY...

• Act as subject matter expert to diagnose and resolve in-depth technical issues via telephone, email and other technologies that can include but not limited to: electrical systems, four-cycle engines, hydraulic systems, mechanical systems, and transaxle drive systems

• Conduct product research of internal data including warranty, recorded customer service interactions, and field team feedback

• Review and process warranty claims submitted by our dealer network

• Provide support as a subject matter expert to customer support representatives and other staff

• Participate in special projects as a product service expert related to new product development, service assessments, and product research as requested

THE QUALIFICATIONS...

• Professional certification in Electrical Systems, Engines or Transmissions preferred

• A minimum of 4 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar products

• Experience and/or training in a customer service environment required; experience with service over the telephone is desired

• Demonstrated proficiency in Microsoft Office products, such as Excel, PowerPoint etc.

• Able and willing to obtain Ariens Academy and other technical training certifications

• An equivalent combination of education and experience may be considered

Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values - Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success.

Our employees' quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include:

• Medical, Dental, Vision Insurance effective first day of employment
• Onsite health clinic with Bellin Health
• Life Insurance
• 401(k) and profit-sharing plans
• Bonus Programs
• Accident and Critical Illness Insurance
• Paid vacation, holidays and leave programs
• Flexible spending account (FSA) plan
• Voluntary wellness programs
• Employee Product discount program
• Employee Assistance Program
• Gym discount membership program
• Tuition Reimbursement
• Safety shoes and safety prescription glasses reimbursement
• Apprenticeship opportunities
• Cross-training and job rotation opportunities
• Career paths
• Ongoing development through the Ariens Academy
• Kaizen Events - continuous improvement
• Ability to win products
• Daycare facility in Brillion, WI

The concept of diversity is important to us at AriensCo. That's why we've created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.

AriensCo is an equal opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. AriensCo hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best talent, foster productive teamwork, and expand our business opportunities.