University Services: Customer Service Supervisor

University of New Mexico
Hourly: $17.39 to $22.37 DOE
life insurance, vision insurance, parental leave, remote work
United States, New Mexico, Albuquerque
1 University Of New Mexico (Show on map)
Nov 23, 2024
Requisition ID req31082 Working Title University Services: Customer Service Supervisor Position Grade 08 Position Summary The University of New Mexico, Office of the University Controller, also known as Financial Services, located on Main Campus is responsible for all central accounting functions for the University. It is the responsibility of the Controller's Office to ensure compliance with all financial policies, rules, and regulations adopted by the University or imposed by external agencies, including state and federal audit requirements, following generally accepted accounting practices. Additionally, the Organization oversees the maintenance of the official financial records of the University. Within Financial Services and University Services is the Mailing/Shipping & Receiving department which is the mail and package processing facility for the University of New Mexico. The department is seeking a hardworking, dependable individual to join the team, which receives, sorts, and delivers USPS, UPS, FedEx and campus mail on a daily basis. Are you a dedicated professional with an exceptional work ethic? Join our team as a Customer Service Supervisor and play a vital role in ensuring efficient operations for Mailing, Shipping, and Receiving bulk at UNM! Position Overview: As the Customer Service Supervisor, you will be the primary point of contact for UNM staff, faculty, external vendors, and customers. Your responsibilities will encompass daily customer service interactions via in-person, phone, and email, ensuring that all inquiries are handled with professionalism and care. Key Responsibilities: Supervise daily operations of Mailing/Shipping & Receiving bulk, determining deadlines and required services. Collaborate with the UNM Copy Center to assist with Print to Mail orders processed in bulk. Maintain accurate files and documentation for Mailing/Shipping & Receiving, including tracking postage to ensure payment is received and processed through TouchNet. Conduct monthly reconciliation of storefront transactions to ensure financial accuracy. Coordinate employee relations, focusing on motivation, work allocation, and problem-solving to foster a positive work environment. If you're a dynamic, self-motivated individual, we encourage you to apply and help build our University Services team success! UNM is one of the top employers in New Mexico and offers great benefits including medical, dental, and vision insurance, flexible spending accounts, discounts for sporting and other events, retirement plans, as well as generous leave allowances including paid parental leave. *Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's education, experience, and qualifications.* * This position is on-site Monday-Friday See the Position Description for additional information. Conditions of Employment Minimum Qualifications High school diploma or GED; at least 1 year of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Preferred Qualifications Experience with retail shipping, receiving, and stock management methods and procedures within a higher education environment. Experience with summarizing and reconciling retail sales and operating statistics, and preparing routine statistical reports. Experience supervising and training employees, to include organizing, prioritizing, and scheduling work assignments. Proven experience in customer service, preferably in a supervisory role (should be documented on resume). Strong organizational skills and attention to detail. Experience communicating effectively in writing and verbally with diverse stakeholders. Proficient in using relevant software and tracking systems. Additional Requirements Campus Main - Albuquerque, NM Department Mailing Shipping & Receiving (032I) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Non-Exempt Pay Hourly: $17.39 to $22.37 DOE Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 10/11/2024 Eligible for Remote Work No Eligible for Remote Work Statement Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Applicants must provide a cover letter communicating the interest in the position and how the preferred qualifications are met, provide names, and contact information for at least 3 references, on the application form, indicate whether it is okay to contact current. The resume should include a complete work history, replete with beginning and ending dates of employment (Month and Year). *Positions posted with a Staff Type of Regular* or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.** The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.