Director of Operations

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, EXPERIENCE, AND/OR LICENSURE:

1. Bachelor's Degree in Business, Healthcare administration, Project Management, Mathematics, Statistics, Computer Science, or related field AND Five (5) years of experience in healthcare provider or consultant setting with demonstrated leadership of project management, operations, healthcare planning, data analysis, and process improvement OR;

Master's Degree in Business, Healthcare administration, Project Management, Mathematics, Statistics, Computer Science, or related field AND Three (3) years of experience in healthcare provider or consultant setting with demonstrated leadership of project management, operations, healthcare planning, data analysis, and process improvement.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master's Degree in Business, Healthcare Administration, Project Management, Mathematics, Statistics, Computer Science or Related field.

EXPERIENCE:

1. Experience in a healthcare setting.

2. Experience in a large multi-specialty or single-specialty physician group practice, a vertically integrated health system, or multi-site physician practice.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Directly manages the operations of assigned areas.

2. Responsible for the development, implementation, and administration of the organizations process improvement program including but not limited to defining and developing the overall program objectives, scope and work plan.

3. Assists in achieving operating and financial objectives, supporting quality of service initiatives, adapting to economic, technological, and regulatory changes, and responding effectively to patient, physician, employee and organizational needs.

4. Ensures that all Hospital activities and operations are carried out in compliance with local, state and federal regulations and laws governing business operations.

5. Supports the development and installation of procedures and controls to promote communication and adequate information flow within the Hospital.

6. Plans, organizes, and controls multiple responsibilities and cross-functional resources and ensure that the most appropriate resources are assigned to projects.

7. Provides project management coordination and support for projects and their activities including but not limited to determining the plan schedule of deadlines and project completion, developing action plans, and coordinates the implementation and completion in collaboration with appropriate internal and external parties.

8. Responsible for effective communication and regular reports of project status including and not limited to independently representing executives in planning, operational meetings, activities and decisions.

9. Assists in meeting regulatory guidelines, licensure requirements, and in achieving quality improvement objectives.

10. Participates in information technology development to allow feedback regarding performance measurement and resource utilization. Assures proper analyst of data occurs to identify patterns and trends, and ensures reporting of the ongoing results of quality review to appropriate responsible parties.

11. Recommends and implements new policies, procedures, and strategies to streamline workflow and ensures stakeholder and meeting objectives are met.

12. Collaborates with the organizational leadership to integrate service functions with WVU Medicine.

13. Creates/facilitates process design changes by integrating new systems/processes with existing.

14. Provides training and consultative support to others regarding process improvement initiatives.

15. Participates on committees, special projects and other duties as assigned.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office work which includes sitting for extended periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office work which includes sitting for extended periods of time.

2. Periodic travel throughout the region.

SKILLS AND ABILITIES:

1. Ability to apply leadership skills to a variety of situations.

2. Excellent written and communication skills.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.