Director Data Analytics
 Microsoft | |
remote work
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 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Nov 25, 2024 | |
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OverviewWith over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.The CE&S BI Team is responsible for delivering data-driven decision-making and self-serve analytics to optimize customer experience and support operations across Microsoft's assisted and self-service support surfaces. We build and manage data platforms and data flows, oversee data and measurement governance, develop Machine Learning (ML) models, manage support-critical data tools, and provide both core and business-specific analytics resources and guidance.We are seeking a goal-driven Director Data Analytics with extensive experience in delivering data-driven decision making & self-serve analytics to optimize customer experience and support operations across Microsoft's assisted and self-service support surfaces. In this role, you will lead and collaborate closely with high-impact data analysts and strategic customers to solve complex problems. You will communicate trends and innovative solutions to stakeholders and work cross-functionally with engineering teams, product teams, and program management to deploy business solutions.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. By applying to this U.S. based position, while remote work is possible, relocation does not apply/is not provided for the role.
ResponsibilitiesWe are seeking an experienced Director Data Analytics who will be responsible for strategy, backlog management and collaborating with a broad cross-discipline team.We need amanager who fosters an inclusive culture and growth mindset.You willpartner effectively with teams across Microsoft to designholisticsolutions requiring technical depth to balance multiple technology options.* Set the vision, drive prioritization, and guide technical approaches for leveraging data across all of CE&S to identify and pursue the right business opportunities. * Hire and develop top talent - build and cultivate a highly functioning team of data scientists grounded in the objective truth of the measured customer experience. * Utilize Azure Data technologies to revolutionize data analytics growth within the team, enhancing the speed, accuracy, and scalability of data analysis and insight generation. * Develop and manage relationships with product and business leaders across the organization to understand objectives and identify opportunities. Collaborate closely with other Microsoft Data Analytics and Data Engineering teams to deliver data-informed solutions to address the business''s most essential needs. * Create and maintain a data analytics roadmap. Run sprint/quarter/semester planning and foster cross-team collaboration to deliver complex projects. * Establish success measures that set a high bar of achievement for our organization and drive accountability through our team and partners. * Serve as a leader within the organization by creating clarity, inspiring others, and delivering high quality. Other* Embody our culture and values | |