2024-2025 - Graham Center, Student Reservations Assistant

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Student Center is currently seeking a Student Reservations Assistant to join their team of professionals

Duties to include:

• Provide excellent customer service to all students, faculty/staff and external guests
• Greeting and assisting customers
• Answer phone calls on a multi-line phone
• Assist with entering and processing reservation requests for Student Center venues and services in person, over the phone, online, and via email; and process payments for these as needed
• Provide customers with overall guidance on reservations, policies, procedures, and directions
• Assist with day-to-day event logistics and operations
• Acts as liaison between Student Center staff and customer throughout the event process (pre-event, event, post-event)
• Respond to inquiries for the use of meeting and event spaces in the Student Centers and facilitate initial event intake
• Prepare necessary documents including reservations and diagrams as needed
• Process event web requests
• Serve as event liaison including greeting customer, ensure layout follows protocol and communicate with staff to guarantee the successful delivery of all services to assigned event
• Provide guidance on general inquiries about events or university resources
• Facilitate client walkthroughs and site visits as needed
• Send client event information including but not limited to reservation summary, estimates, proof of payment, policy information, maps, instructions, etc
• Maintain and upkeep the appearance of the office
• Assist in the planning and production of departmental events; as well as represent the Division in University events such as Commencement and others
• Provide coverage in other units as needed
• Complete all required student training
  

Federal Work Study

Customer service knowledge
None to basic level of Microsoft Word
Knowledge of PC operations and software
Ability to take direction and work independently as needed
Ability to work in a team setting
Ability to maintain confidentiality when dealing with highly sensitive information

• Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
• Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
• Upon credits decreasing, award being canceled, or graduating, FWS employment must end.

Hours vary
Up to 20 hours per week
Required to work flexible hours including evenings, weekends, and holidays

$12.50/hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.