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Customer Service Specialist

Fuchs Lubricants Co.
United States, Massachusetts, Fairhaven
Nov 13, 2024


MOVING YOUR WORLD by focusing on your success:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas, and career.

Pay:

FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $20 - $22 per hour, but actual compensation will vary depending upon a new hire's experience and qualifications as well as internal equity



Your areas of responsibility:

  • Responsible for daily customer intake.
  • Entering orders into the company system, as well as customer order portals.
  • Responsible for quoting orders to internal/external customers.
  • Assist with internal and external customers with order modifications and expedites.
  • Responsible for communicating customer order status to internal and external customers.
  • Responsible for entering customer returns and complaints through SharePoint.
  • Interacts with critical departments to ensure customer satisfaction.
  • Responsible for identifying and communicating possible improvements in work processes.



Qualifications we are looking for:

  • 2+ years' experience in Customer Solutions or equivalent
  • Intermediate proficiency in Microsoft Office
  • Experience dealing with customer complaints
  • Experience using ERP & CRM systems and practices
  • Knowledge of SharePoint system



These are your benefits:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as pro-fessionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abili-ties in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of bene-fits. Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits.

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).



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