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Start the day excited to make a difference...end the day knowing you did. Come join our team.
Job Summary:
The Clinical Supervisor, MWMG supports the Practice Manager by providing on-site supervision of day-to-day operations of the assigned practice. The Clinical Supervisor works with practice staff and physicians to promote efficient practice operations while delivering excellent customer service and functions as a clinician when required.
The supervisor serves as a key resource to all practice staff, and takes a lead role in orienting, training and monitoring the performance of practice staff. The supervisor ensures staff compliance with established policies and procedures and serves as a liaison between the practice, leadership, as well as other departments and external partners.
Essential Functions & Responsibilities:
- Assists Leadership in the recruitment, selection, orientation and retention process.
- Participates in performance reviews for assigned Associates. Responsible for monitoring and maintaining staff compliance to performance expectations.
- Organizes, prioritizes, and delegates tasks of assigned Associates. Monitors workflow to maximize productivity, efficiency, and customer satisfaction.
- Accountable for 24/7 staffing, coverage, and scheduling of assigned practice, including the creation and maintenance of on-call schedules.
- Acts as a resource and subject matter expert for physicians and staff members.
- Participates in performance improvement activities and identifies opportunities for improving patient outcomes.
- Assists with the development, revision, and enforcement of departmental policies, procedures, protocols, and standards to ensure quality care.
- Assists the Practice Manager in the planning and management of the departmental budget as needed.
- Oversees chart audits and participates in additional education for providers to ensure correct coding and documentation is followed.
- Oversees the credentialing process for providers.
- Responsible for assisting providers in additional education to resolve issues within EPIC, including correcting errors when appropriate.
- Ensures physician's and other provider's charges and documentation are completed in a timely manner.
- Assists with the resolution of issues impacting reimbursement as requested by billing office and/or Practice Manager.
- Facilitates case management issues for patients and clinicians.
- Functions as a clinician when required.
- Monitors and maintains office supply inventories.
- Performs other duties as assigned.
Qualifications:
- High school diploma or GED required.
- Medical Assisting Certification or LPN license in the State of Virginia, required.
- AHA Basic Life Support Provider CPR certification required.
- Two years of Medical Assistant, LPN, or related clinical experience required.
- One year of leadership experience in a health care setting required.
- Experience communicating and partnering with Medical Staff and Community Providers required.
- Experience with EPIC is preferred.
- Coding experience is preferred.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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Mary Washington Healthcare
Nov 15, 2024