Federal and Institutional Loans Specialist

The University of Texas at Austin
flexible benefit account, sick time, tuition assistance, 403(b), retirement plan, employee discount
United States, Texas, Austin
101 East 27th Street (Show on map)
Nov 08, 2024
Job Posting Title: Federal and Institutional Loans Specialist ---- Hiring Department: Office of Accounting ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes Accounting & Financial Management provides range of financial services and operations to support the fiscal integrity of the University. For more information on Accounting & Financial Management please visit: www.afm.utexas.edu. Your skills will make a difference. You'll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of FAS staff, thereby enhancing the student experience. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards . Purpose Assist Loan Collections team in Student Accounts Receivable to ensure University compliance with the applicable policies, laws, and regulations concerning the collection, adjustments, correction, and correspondence regarding Federal Perkins Loans and Institutional Loans. Responsibilities Provide customer service to borrowers by answering phone calls, responding to Loans emails, assisting borrowers at the front counter. Document borrower correspondence in university mainframe system (DEFINE). Verify and process deferment, forbearance, and loan cancellation forms. Adhere to strict deadlines. Prepare written correspondence such as past-due loan emails, manual deferment/cancellation letters, and default resolution letters for Perkins borrowers. Pick up, sort, process, and distribute mail. Assist with Return to Title IV (R2T4) debts: help students set up payment agreements, post collection agency payments for R2T4 and create payment vouchers & other accounting transactions in DEFINE pertaining to R2T4. Verify the collection agency placement reports sent to us by each agency to ensure that their balances match the loan balances in DEFINE. Assist with Institutional Loan borrower questions and special projects. Create daily loan consolidation payment vouchers in university mainframe system (DEFINE). Transmit credit reporting data to national credit bureaus monthly. Upload Perkins Loan data to the National Student Loan Data System monthly. Process returned loan payments. Other duties as assigned. Required Qualifications Bachelor's degree and three years administrative assistant experience or high school graduation or GED with five years of clerical experience, including one year of experience at theAdministrative Assistant level. Excellent verbal, written and interpersonal communication skills, organizational skills, analytical skills, and attention to detail. Ability to maintain a professional demeanor in a fast paced office, working independently with minimal supervision. Experience dealing with difficult or demanding customers. Knowledge and ability to use Microsoft Word, Excel, Outlook, and Windows operating system. A history of consistent and punctual attendance at the workplace. Home internet access. Equivalent combination of relevant education and experience may be substituted as appropriate. Preferred Qualifications Bilingual in English/Spanish. Experience working in an office setting. Bachelor's Degree in business-related field. Experience working with Federal student loans. Strong computer skills. Experience with DEFINE, FAMENU, FBMENU, and/or NRRECS. More than the required years of experience with clerical functions and customer service. Experience working with confidential information. Experience dealing with difficult or demanding customers while enforcing University and Federal laws concerning federal student loans. Salary Range $42,000/year Working Conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity Climbing of stairs Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English) [PDF] E-Verify Poster (Spanish) [PDF] Right To Work Poster (English) [PDF] Right To Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.