Patient Services Representative - ENT, Highlands Ranch

Job Summary:

Attention customer service experts with a passion for team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through various duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication to clinical department(s), including patient appointment status.

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.
• Checks patients in and out for appointments and schedules follow-up appointments at discharge.
• Verifies patient and insurance information while accurately documenting necessary Electronic Health Record (EPIC) modifications.
• Answers multiple phone lines to fulfill patient needs over the phone.
• Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks.
• Reviews the Daily Appointment Report three to five days before patient appointments to ensure referral accuracy.
• Collects patient copays and balances drawer daily.

Work Location:

Onsite - this role is expected to work onsite and is located in Highlands Ranch, Colorado.

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, seeks trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer various opportunities. Specialty areas include, but are not limited to, Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!

The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to deliver unparalleled patient care.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, holidays, and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication, and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

Patient Services Representative I:

• High school diploma or GED.
• 1+ years of patient/client-facing experience.

Patient Services Representative II:

• High school diploma or GED.
• 2+ years of patient/client-facing experience.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

Preferred Qualifications:

• College graduate.
• Medical office experience.
• EPIC experience.
• MS Office experience.
• Bilingual, Spanish-speaking.

Conditions of Employment:

• Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or American Red Cross healthcare provider level CPR certification or certification within 90 days of hire.
• Complies with applicable University of Colorado School of Medicine, Community Practice mandatory education and training.
• Maintains all required licensure and certifications for the position.
• Must be able to work in person.
• Must be able to travel to alternate locations as assigned.

Knowledge, Skills, and Abilities:

• Strong organizational and personal skills; must have a strong work ethic.
• Strong communication skills, both written and verbal.
• Ability to maintain a positive attitude with clients, employees, and management.
• Ability to work quickly - individually and as part of a team.
• Ability to read, analyze, and interpret policies, documents, and regulations.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position (only use if a cover letter is necessary)

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Janelle Mitton, Janelle.mitton@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Pay Range:

The starting salary rate (or hiring rate) for this position has been established as

Patient Services Representative I: $37,920

Patient Services Representative II: $48,396

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To achieve that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.