Alumni Engagement Officer

Alumni Activities

JOB SUMMARY

The Alumni Engagement Officer plays a vital role in strengthening relationships between the University of Missouri-St. Louis (UMSL) and its alumni community. Reporting to the Director of Alumni Engagement, this position is responsible for managing core alumni programs and actively engaging current students and alumni through a variety of initiatives.

Working collaboratively with campus partners, student organizations, and university departments, the Officer leads efforts to integrate alumni into student life, support career development, and promote UMSL traditions. The role also contributes to operational excellence by maintaining data integrity, supporting engagement analytics, and ensuring the effectiveness of alumni programming. As a visible representative of UMSL, the Officer delivers a warm and professional experience across all engagement channels, advancing the university's strategic goals and the growth of the UMSL Alumni Association.

PRIMARY RESPONSIBILITIES

Student Engagement - 25%

• Coordinate and implement signature student-facing programs including Triton Traditions, Dining with Tritons, Family Legacy Program, and Alumni on Campus to foster meaningful connections.
• Sustain effective partnerships with campus departments and student organizations to engage alumni in student life through networking and career development..
• Implement transition-to-graduation initiatives, including Triton Toast, and other programs that introduce students to alumni benefits and resources.

Alumni Engagement - 25%

• Maintain and update the list of UMSL alumni-owned businesses in collaboration with Advancement Services and Advancement Communications; manage inventory and fulfillment of premiums.
• Assist Director and Assistant Director in planning and executing alumni signature events and programs locally and regionally.
• Work with Advancement Services to track alumni volunteer opportunities, assignments, and communication with campus partners and volunteers.
• Coordinates the Alumni ID Card process and manages the Alumni Benefits program, including annual research and updates.
• Serve as the primary liaison for the UMSL License Plate program, respond to alumni inquiries, and send managing communications and coordination.

Administrative Operations and Support- 30%

• Manage daily operations for the Offices of Alumni Engagement and Annual Giving, including phone coverage, department email box management, appropriate and timely (within 48-hours) response and follow-up, event logistics, scheduling, and internal communications.
• Manage student workers including scheduling, assigning tasks under direction of Alumni leadership and monitoring accuracy of work.
• Maintain accurate documentation of alumni class notes, congratulatory letters, personal interactions, and engagement activities in the CRM system.
• Work within a defined budget for events and programs, adhering to all UM System, UMSL, and Advancement purchasing policies. Track expenditures towards budget and submits and pay invoices and bills in a timely and accurate manner.
• Update project plans with status updates on assigned activities including escalating blocks to project managers as needed.
• Create events in GiveCampus; assist with building and managing event registration and associated GiveCampus forms.
• Follow and consistently execute Advancement guidelines on event standardizations.
• Support university advancement priorities by performing additional duties as assigned, demonstrating flexibility and commitment to institutional success.

Strategic Operations - 20%

• Research best and current practices in alumni engagement to evaluate projects and programs and make recommendations to supervisors and team for improvement. Able to analyze potential solutions using experience, judgments and precedence, providing input and recommendations.
• Travel locally for alumni meetings and activities.
• Achieve annual performance goals in collaboration with the supervisor, demonstrating progress toward strategic engagement and advancement objectives.

As with all positions, may perform other job-related responsibilities as needed to support departmental and campus-wide needs.

CORE COMPETENCIES

• Project Management and Execution
• Alumni and Student Engagement
• Event and Program Coordination
• Campus and Volunteer Relations
• Administrative Operations
• Project Coordination and Follow-Through
• CRM Data Management
• Budget Tracking and Compliance
• Communications and Customer Service

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Work is primarily performed in office and campus event environments with regular interaction with students, alumni, donors, university departments, and university leadership. The role requires the ability to stand for periods of time and move items up to 25 lbs.

SUPERVISORY RESPONSIBILITIES

Student workers only

40 hours/ week, Monday-Friday; evenings and weekends as needed for events

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

• Ability to manage multiple priorities while meeting deadlines
• Possess conceptual knowledge of the Advancement function in a higher educational setting
• Ability to work with people from all backgrounds
• Effective communication skills including the ability to write and speak persuasively about the institution
• Strong organizational and time management skills
• Strong interpersonal and motivational skills
• Ability to work independently and collaboratively within the Alumni Engagement team and across the Advancement Division

$53,976 - $59,000

Grade: GGS-010
University Title: ADVANCEMENT OFFICER
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

Employment visa sponsorship is not available for this position.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.