Compliance & Reporting Specialist

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Provides critical frontline service and administrative support to the military community on behalf of records, registration and veterans' affairs [ RRVA]. Contributes to the maintenance of federal and state compliance and outstanding customer service. Performs full spectrum of duties and assists the assistant registrar, associate registrar, VA and reporting in the development and execution of on-boarding, and special programs to promote student integration and success. Perform data queries and answer requests employing querying programs, the student information system, and other educational databases. Reports academic progress to various federal and state entities. Attends state affinity group meetings and represents the college at outreach events. Contributes to the creation and distribution of printed materials and webpages. Maintains strong working knowledge of the Family Educational Rights and Privacy Act of 1974 [ FERPA]. Supports other credit and non-credit records and registration functions. Assists students in the use myHCC self-service functions. Maintains working relationships and knowledge of all college units that support students. Occasionally performs the duties of evening supervisor . Regular attendance and the ability to maintain strict confidentiality are requirements of this position.

Provides critical frontline service and administrative support to students, delivering outstanding customer service through monitoring, tracking, referring and following up with individual students.

Supports the efforts of the assistant registrar, associate registrar, VA and reporting to ensure compliance on all federal, State and institutional requirement and enrollment at HCC.

Submits enrollment information and academic progress required on behalf of HCC students to the DoD, VA and Maryland Higher Education Commission.

Serves on appropriate college committees. Assists in the development of strategies and programs to increase faculty, staff and peer awareness of the community's needs and advocacy. Maintains working relationships and knowledge of all college units that support students, including enrollment services, student services and the finance office.

Manages information requests in all forms while ensuring FERPA compliance.

Prepares reports and summaries for RRVA leadership. Performs data queries and answers requests employing querying programs, the student information system, and other educational databases.

In cooperation with the office of admissions and office of advising, represents the college at some outreach events. Participates in training and other professional development offered by the state and federal entities and professional associations. Provides training to the college community as appropriate.

Contributes to the maintenance of webpages and printed materials.

Maintains working knowledge of FERPA.

Supports other credit and non-credit records and registration functions, particularly during peak periods, including processing grade changes, researching student registration and transcript inquiries/problems. Assists students in the use of myHCC including grade retrieval, registration enrollment verification and transcript requests.

Attends constituency group and serves on cross-functional teams and standing committees at the request of the registrar.

Updates professional knowledge by attending professional meetings, conferences, and training sessions; represents college at MACC affinity group.

Formal Education, Courses, Training Programs, Experiences
Associate's degree required; bachelor's degree preferred. Two years prior work experience required; prior military experience or experience serving military personnel and dependents required. Priority given to honorably discharged veterans. Experience working with enrollment services, finance and other college units required; community college experience preferred. Excellent technology skills and literacy, including Microsoft Office and Internet required; querying software, student information systems (Ellucian's Colleague preferred) and digital imaging and other software and systems preferred. Outstanding organizational, interpersonal and communication skills, including oral and written skills required. Outstanding customer service skills, including assisting students in challenging customer service situations required. Thorough knowledge of relevant federal, state and college regulations, policies and procedures related to veterans benefits and other military programs required. Working knowledge of FERPA, college records and registration policies and procedures preferred. Demonstrated ability to identify and manage multiple priorities while providing excellent customer service required.

Knowledge of Operations, Systems, and Procedures
Thorough knowledge of and ability to utilize student information system. Knowledge of Microsoft Office Suite, ImageNow, querying software, and the Internet,. Knowledge of student self-service.

Equipment Used
Computer; optical scanning equipment; laptop; scanner; laser and other printers; microfiche reader; fax machine; calculator; photocopier; document validator; laminator; presentation equipment; and other office equipment as required.

OTHER REQUIREMENTS
Ability to maintain strict confidentiality.
Ability to communicate effectively, both verbally and in writing.
Regular attendance is a requirement of the job.
Flexibility, including the ability to regularly work one evening per week and occasional weekend.
Some local, state, and national travel.
Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Fast-paced, deadline driven, and sometimes high stress customer service environment. Ability to work one evening per week is required. Occasional additional evening and weekend work. Occasional short and long distance travel required. Flexibility required.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.