Network Lead

Must Have Technical/Functional Skills

* Technology experience: Cisco Routing & Switching, Cisco Wireless, Juniper Mist, VMware VeloCloud SD-WAN, Palo Alto Firewalls, Cisco ISE, SolarWinds, ServiceNow, AWS, GCP, VPN, DNS/DHCP/IPAM, Support network refresh and lifecycle modernization initiatives.

* Review EOL/EOS device inventory and recommend technology refresh plans.

* Coordinate site network upgrades and deployment activities

* 10+ years of Network Engineering and Operations experience.

* Experience supporting global enterprise networks with 200+ sites.

* Experience with WAN, SD-WAN, wireless and security technologies.

* Experience coordinating offshore support organizations.

* Strong customer-facing and stakeholder management skills.

* Experience with OEM/vendor management and TAC engagement

Preferred Certifications

CCNP Enterprise, CCIE Enterprise, PCNSE, AWS Advanced Networking, ITIL Foundation, SD-WAN Certifications.

Roles & Responsibilities

* Lead major incident and escalations management for network services.

* Act as primary technical liaison between Customer and TCS delivery teams.

* Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.

* Coordinate with ISPs, carriers, OEMs and third-party vendors for fault resolution.

* Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.

* Drive root cause analysis, trend analysis and service improvement initiatives.

* Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.

* Support network changes, upgrades, implementation and transition activities.

* Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.

* Support network refresh and lifecycle modernization initiatives.

* Review EOL/EOS device inventory and recommend technology refresh plans.

* Coordinate site network upgrades and deployment activities

* Partner with automation teams to deploy AI-enabled NetOps and self-healing capabilities.

* Utilize SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.

* Support event correlation, alert tuning, and proactive monitoring activities.

* Collaborate with automation teams on AI-led network operations initiatives.

* Drive continuous service improvement opportunities and automation use cases.

Generic Managerial Skills, If any

* Coordinate with ISPs, telecom providers, hardware vendors, and OEM support organizations.

* Participate in weekly operational reviews and monthly service review meetings.

* Provide executive-level communication during critical incidents.

* Support governance, reporting, and service review activities

Salary Range: $110,000 - $130,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certificat ion & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Desired Candidate Profile