Workflow Specialist

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 250,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2026).

The Workflow Specialist monitors and coordinates the daily activities of the loan origination workflow, and is responsible for providing support to the Commercial Lending team in the areas of application initiation, gathering of financial information for application packages, workflow advancement of loan originations, analysis of loan application and financial documentation, completing real estate evaluations for proposed and existing collateral, file storage and retrieval, and provides assistance to portfolio management on an as needed basis. May also participate in projects as assigned.

Independently performs real estate internal evaluations and re-evaluations of collateral by analyzing market data for real estate sales comparables, determining the scope of report needs, while meeting regulatory quality, service and production standards.
• Reviews externally prepared commercial appraisals and evaluations of collateral as assigned.
• May perform exterior site visits for existing and proposed collateral property.
• Understands and adheres to USPAP, AFCU appraisal standard and regulatory guidelines.
• Work directly with Business Loan Advisors to validate receipt of required documentation for business and commercial loan prospects according to internal policy and procedure requirements for submission to credit for underwriting.
• May perform member contact to obtain financial information for incomplete applications.
• Initiates, maintains, and completes the origination workflow for all new loan requests using the application processing system.
• Review/update member group and personal profiles in application processing system for accurate identification and contact information for new loan prospects, modifications, annual loan reviews and refinances of existing loans.
• Forward complete application underwriting packages to credit for assignment.
• Responsible for the electronic storage of all financial and loan documentation to the business shared drive and application processing system document library in a uniform and consistent manner.
• Initial processing of electronically received financial information and maintaining document library in loan administration system.
• Assesses and recommends departmental training needs related to workflow processes and procedures.
• Cross train and assists other positions in the department with tasks as needed.
• Proficient in analyzing data utilizing computer technology.
• Complete all required annual compliance training and/or job specific training as assigned.
• Maintain up-to-date knowledge in regulatory compliance applicable to member business and commercial lending by participating in on-going training and self-development through independent study.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.

Education

• Four year college degree

Work Experience

• 1-3 years of similar or related experience is required

Knowledge, Skills, and Abilities

• Knowledge of internal lending policies and NCUA regulations.
• A high level of accuracy and attention to detail.
• Communicates effectively and monitors deliverable dates.
• Effective organizational and analytical skills with high degree of computer literacy and fluency in various Microsoft programs as well as standard spreadsheet tools.
• Demonstrate ability to prioritize and handle multiple projects.
• Excellent verbal and written communication skills to communicate positively and professionally with employees and members.
• Working knowledge of computer programs including Microsoft Word, Excel, Outlook, PowerPoint and the internet.
• Possession of a valid, unrestricted driver's license.
• Ability to operate or have ability to be trained to operate related office equipment, including calculator, check and receipt printers, computer, scanner, telephone and multifunction copier.
• Familiarity with tax return documentation
• Familiarity with real estate automated valuation tools and software.
• Regular and reliable attendance is required.

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Ascend Federal Credit Union is an Equal Opportunity Employer.