Customer Service Representative HUB- Cardiology - Multiple Locations

Location:Lee Health - Cape Coral, Fort Myers, Estero

Department: Cardiology

Work Type: Full Time

Shift:1/ 7:00:00AM to 6:00:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Are you passionate about helping others and delivering exceptional customer service? Join Lee Healths Cardiology team and play an important role in supporting patients throughout their heart health journey.

We have opportunities across our Cardiology, Cardiothoracic, and Heart Failure specialties, offering the chance to support teams dedicated to the diagnosis, treatment, and ongoing care of patients with cardiovascular conditions.

As a Customer Service Representative (CSR), youll help create a positive patient experience by coordinating appointments, assisting with registration, verifying insurance information, and supporting the daily operations of a busy medical practice. Your attention to detail, communication skills, and compassionate approach will help patients feel welcomed, informed, and cared for.

Cardiology
Support patients receiving cardiovascular care, from routine appointments and diagnostic services to ongoing heart health management.

Cardiothoracic
Help coordinate the administrative and scheduling needs of teams specializing in the care of patients with complex heart and chest conditions.

Heart Failure
Support patients who require specialized heart failure management, follow-up appointments, and continued coordination of care.

Multiple Locations: Opportunities are available in Cape Coral, Fort Myers, and Estero, Florida.

• Deliver friendly, professional, and compassionate customer service to patients and visitors.

• Answer incoming calls and schedule patient appointments.

• Assist with patient check-in, registration, and medical record maintenance.

• Verify insurance coverage and coordinate authorizations, pre-certifications, and referrals.

• Assist with charge posting, initial collections, and accurate billing information.

• Maintain accurate patient information while protecting confidentiality.

• Collaborate with providers and team members to support efficient daily operations.

• Perform additional duties as needed to support the practice.

• Education: High school diploma or GED required.

• Experience: Less than one year of clerical or administrative experience required.

• Preferred: Insurance knowledge and customer service experience.

• Skills: Strong communication, interpersonal, organizational, and basic math skills.

• Technology: Computer proficiency and the ability to learn electronic systems.

• BLS Certification: Required in Employee Health and may be required at other locations within 90 days of hire.

Become part of a team that helps patients navigate their care with confidence and compassion. This is an opportunity to build your healthcare career while contributing to specialized services that make a meaningful difference in patients lives.

Ready to make an impact?

Explore a Customer Service Representative opportunity with Lee Healths Cardiology team in Cape Coral, Fort Myers, or Estero and help us make every patient interaction count!

Schedule flexibility may be needed based on departmental requirements, including occasional late hours, weekends, or holidays.

US:FL:Fort Myers