New

Patient Service Representative - FULL TIME

Mercy
paid time off
United States, Missouri, Springfield
1965 South Fremont Avenue (Show on map)
Sep 16, 2026
Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Position Details: Located at Mercy Clinic Fremont SPRINGFIELD, MISSOURI FULL TIME Minimum Qualifications:Education: High school diploma or equivalent.Skills, Knowledge and Abilities:* Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.* Proficiency in basic computer skills, including data entry and word processing.* Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.* Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.* Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.* Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.* Attend and complete Clinic Core Front Desk Training post-hire. Physical Requirements: * Position requires the ability to push, pull, and/or lift 50 lbs. occasionally. * Position requires standing and walking during each shift. * Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties. Preferred Qualifications Experience: One year of applicable medical office experience. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.