Senior Site Reliability Engineer

Who We Are

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Who You Are

You are a Senior Software Reliability Engineer who strengthens the reliability, performance, and operational health of Inovalon's commercial cloud platforms, with a primary focus on AWS. You sit at the intersection of cloud operations and platform engineering, partnering closely with application engineering, product, and security teams to build resilient, secure, and scalable systems. Your work helps ensure platform services meet critical non-functional requirements, improve operational efficiency, and support positive outcomes for our business and clients.

What You'll Do

* Define, implement, and enforce governance, standards, and best practices for Inovalon's cloud platforms, with a primary focus on AWS.

* Design and implement platform-level infrastructure and features that support availability, scalability, security, maintainability, performance, and cost efficiency.

* Develop and maintain infrastructure as code using Terraform and comparable tools to standardize and automate cloud provisioning and configuration.

* Build and improve CI/CD pipelines and automation workflows that increase deployment reliability, operational consistency, and engineering efficiency.

* Develop, collect, and use operational metrics to monitor platform health, identify improvement opportunities, and drive continuous reliability and performance gains.

* Partner with application engineering, product, and security teams to support system design, troubleshoot issues, and resolve incidents effectively.

* Review and influence evolving cloud architecture, platform design, and technical standards for infrastructure and services.

* Implement and maintain backup, disaster recovery, and business continuity strategies to protect platform availability and resilience.

* Participate in an on-call rotation to respond to critical issues outside standard business hours, including evenings, weekends, and holidays, and support resolution in line with defined SLAs.

What You'll Need

* Minimum 3 years of experience in a Site Reliability Engineering, Cloud Engineering, Platform Engineering, or DevOps role.

* Bachelor's degree in Computer Science, Software Engineering, or Information Technology, or equivalent combination of education and experience required.

* Hands-on expertise with AWS, including cloud-native infrastructure, networking, storage, and security.

* Strong infrastructure as code experience, including proficiency with Terraform and CI/CD tooling such as Azure DevOps or Azure Pipelines.

* Scripting proficiency in Python, PowerShell, Linux Shell, or comparable languages.

* Experience with observability, monitoring, and incident response practices; familiarity with SLOs, SLIs, and error budgets preferred.

* Working knowledge of Windows and Linux environments, including installation, configuration, and automation.

* Strong troubleshooting skills with a systematic and calm approach to complex operational issues.

* Strong communication and collaboration skills, with the ability to work effectively across engineering, security, and product teams.

* Demonstrate growth potential and learning agility by staying open to new tools, patterns, and platform needs, and applying new knowledge to improve reliability and performance.

* Show leadership through cross-functional collaboration, influencing technical decisions, sharing expertise, and working constructively through differing viewpoints.

* Adapt quickly to changing priorities, emerging incidents, and evolving platform requirements while remaining focused on outcomes.

* Apply creative thinking to improve automation, strengthen platform design, and solve operational challenges in practical, scalable ways.

* Use analytical skills to interpret metrics, identify patterns, break down complex problems, and support decisions with evidence.

* Nice to have: familiarity with Azure, GCP, OCI, or Snowflake; Master's degree or PhD in Computer Science or a related technical field.

Our Shared Commitments

* Maintain compliance with Inovalon's policies, procedures and mission statement;

* Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and

* Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.

Work Environment

* This is primarily a computer-based role performed in a remote, hybrid, or office environment. The role requires prolonged periods of computer use and frequent communication and interaction with others, either virtually and/or in person. The role may occasionally require transporting or moving work-related equipment weighing up to 10 pounds, such as a laptop and related materials. Some travel may be required, depending on the needs of the role. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

Work Location: If the US position is listed as remote, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).