Team Lead Language Services

Kids Are Our Everything.

Department

Pay Range

About the Role:

Under supervision, the Sr. Interpreter will provide language interpretation services to patients, families and staff in critical, acute, or chronic medical situations as needed. Will provide services in person or telephonic interpretation to assist patients and families in their interactions throughout the hospital. Will assist manager in program knowledge and initiatives

What You'll Bring:

Minimum Education
Bachelor's Degree (Required)
Master's Degree (Preferred)

Minimum Work Experience
3 years Experience as a medical interpreter in a clinical setting (Required)

Required Skills/Knowledge
Bilingual Spanish and English.
Highly proficient in medical terminology.

Required Licenses and Certifications
Certification in Medical Interpretation preferred or required within 1st year of employment. Master's degree in equivalent field may be accepted.
1 Year (Required)

Functional Accountabilities
Eliminates Language Barriers to Patient Care

• Facilitates communication among patients, families and staff

• Interprets directly and accurately , without omissions, addition or interference with communication.

• Manages assignments independently without close supervision

• Maintains professional role and sensitivity during critical medical and/or psychological situations; Respects all parties in the discussion and their individual roles

• Highly proficient in Medical Terminology

• Demonstrate accurate, clear and timely verbal and written communication

Promotes Appropriate Utilization of Interpretation Services by Staff

• Educates staff in the process of how to appropriately request interpretation services

• Communicates with staff about staff needs and patient/family needs

• Works closely with other departments providing recommendations

• Collaborates with the Manager of Patient and Family Education to develop and implement program guidelines, policies and procedures with staff

• Educates program staff on best practices and ensures educational requirements are met

• Assists in the design, development an coordination of training sessions, programs and competency testing staff

Contributes to a Well-Organize Program

• Helps to ensure interpretation assignments are coordinated accurately, effectively and efficiently

• Maintains required logs/tracking system in order to track project progress and productivity

• Maintains departmental performance reports

• Provides direct supervision to medical interpreter staff as assigned by manager ensuring medical interpreters meet performance requirements

• Manages own time to be productive

• Maintains archives and databases related to interpretation/translation projects

• Distributes workload in the absence of the Language Services Manager

Performance Improvement / Problem Solving

• Identifies opportunities to improve clinical and administrative processes

• Identifies and resolves issues, overcoming challenges

• Makes appropriate decisions, using sound judgment

• Communicates operational issues and progress towards goals to other members of the management team

Teamwork/Communication

• Partners with all team members to achieve goals

• Works effectively with diverse groups

• Demonstrates accountability for work

• Shares and seeks knowledge and provides feedback to others

• Receptive to others ideas and opinions

• Exemplifies CNMC Core Values of Compassion, Commitment and Connection during interactions with internal and external customers

Project Coordination & Facilitation

• Assist with coordination and completion of projects (e.g., use periodic checks to assess and track the progress of a Project's timeline and/or performance

• Assist with budget reports, as needed

• Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of project and organizational commitments.

Benefits That Support You:

* Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.

* Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.

* Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.

* Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.

* Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:

* Nationally Recognized Excellence - Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report.

* Leading Pediatric Care - One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.

* Innovation & Research - A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.

* Mission-Driven Culture - Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.