Client Relationship Banker

Love Where You Work!

At Mountain West Bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions or our robust training programs. We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community.

Love Where You Live!

We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so.

Do you have a desire to make your city a better place to live? We just might be able to help you do it.

A Strong Foundation

Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d'Alene, Post Falls, Hayden, Boise, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states: Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America's Best Banks, America's Best-In-State-Companies (top holding company), one of America's Best Employers By State, one of America's Most Trusted Companies and one of the World's Best Banks, according to Forbes Best Banks lists.

Ready to LOVE WHERE YOU WORK?

The Client Relationship Banker delivers an elevated, relationship-focused banking experience for business owners, professionals, nonprofit organizations, municipalities, and personal banking clients within Mountain West Bank's new headquarters branch in beautiful downtown Coeur d'Alene.

This role is ideal for a service-minded professional who thrives in a boutique environment where personalized attention, relationship development, and exceptional client service are paramount. The Client Relationship Banker serves as a trusted resource for clients, identifying solutions, strengthening relationships, and supporting the delivery of a distinctive banking experience that differentiates Mountain West Bank from traditional banking institutions.

Success in this role requires professionalism, initiative, sound judgment, and a passion for creating memorable client experiences through every client interaction.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Uphold and actively promote the bank's core beliefs, core values, and customer service standards, collectively known as "Our Compass".
• Deliver a concierge-level banking experience through personalized relationship management and proactive client engagement.
• Build and maintain relationships with business owners, professionals, nonprofit organizations, municipalities, and personal banking clients.
• Contribute to branch growth through client relationship development and community engagement.
• Support commercial lending, professional banking, mortgage, and other internal banking partners with client account activities, maintenance, and service needs.
• Promote the Bank's High-Performance Growth (HPG) program, referral process, and Tell-a-Friend program while striving to exceed company goals.
• Perform universal banker functions including account opening, account maintenance, consumer lending support, and complex client servicing.
• Identify client needs and recommend appropriate banking products and services.
• Maintain accurate records and operational documentation, ensuring timely and accurate submissions.
• Support audits, compliance reviews, and risk management activities.
• Ensure adherence to bank policies, procedures, and regulatory requirements, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Partner effectively with branch teammates and internal departments to deliver seamless client service.
• Participate in community and business development activities that support relationship growth and brand awareness.

Required Qualifications and Experience

• High school diploma or equivalent.
• Minimum 3 years of experience in banking, financial services, luxury retail, professional services, or another client-focused environment known for exceptional relationship-based service.
• Demonstrated success building and maintaining long-term client relationships.
• Experience identifying client needs and recommending appropriate products, services, or solutions.
• Proven ability to deliver highly personalized service experiences to discerning clients.
• Excellent communication, professionalism, and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining a high level of service and accuracy.

Preferred Qualifications and Experience

• Banking, credit union, wealth management, or financial services experience.
• Experience opening and servicing deposit accounts or financial products.
• Consumer lending experience.
• Experience working with business owners, professionals, nonprofit organizations, or government entities.
• Current TechXpert certification or willingness to obtain certification within six months of hire.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.