New

Lead Program Manager, Emergency Planning

National Grid
$141,000.00 - $165,000.00 / yr
United States, Massachusetts, Northborough
Jul 30, 2026
About us National Grid is hiring a Lead Program Manager for the External Team in Emergency Planning - Electric Department. This is a hybrid role based in Northboro, MA with occasional travel throughout Massachusetts and New York. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business Job Purpose Primary areas of responsibility will include fulfilling the external resources request of National Grid's leadership and managing the company's relationships with external stakeholders in response to operational disruptions within the framework of company policy, national, and regional regulations & protocols. The successful candidate will enjoy a rewarding experience of being directly involved in the preparation, response, and regulatory compliance duties associated with National Grid's Electric Emergency Response Plan and Planning activities. Translate US Emergency Planning policy into processes and procedures that drive greater quality and awareness for National Grid, ensures compliance with regulation and internal standards, and develops a culture of emergency preparedness within our U.S. Jurisdiction. Key Accountabilities Blue Sky: Assist in the development of the long-term vision and execution based on analysis, research, best practices, and motivate/manage cross functional teams to reach common goals. Establish and maintain an open business relationship/partnership with internal and external stakeholders at all levels of the organization to ensure alignment. SME on all aspects of the OHLERs contract. Perform contract audits to ensure compliance to Terms and Conditions. \ Focal Point for all issue/conflict resolutions. Tracking, categorizing, and identifying trends for potential escalations and process/policy improvement. Develop and implement contractor performance and compliance KPIs. Lead contractor performance review meetings in collaboration with cross functional stakeholders. Lead, manage and track contractor Performance Improvement Plans (PIP). Develop and manage internal lessons learned processes and collaborate with NY External Resource team. Support Procurement during the RFP process to revise/enhance contract strategy. Focal Point for all DPU audit requests from previous emergency responses. Focal Point/SME for Storm Manager, the system used to manage external contractor crews during an emergency. Support/facilitate North Atlantic Mutual Assistance Group (NAMAG) bi-annual conferences. Emergency Response: Represent National Grid in their Regional and National Mutual Assistance program and activities. Identify resource needs and availability to proactively acquire or assist. POC for the State Planning Section Chief (SPSC) to meet the acquisition request for external contractor crews during emergency response. Coordinate with the Outsource Construction team for activation of on property COC crews. Coordinate border crossing process for acquired Canadian crews. Manage the activation and activities of the External Team throughout the event. Coordinate with the Lodging team lead, RCS lead and Safety lead. Participate in all pre-event, during and post-event operational calls. Generate and distribute External Contractor Crew reports. Coordinate with the SPSC on crew movement between divisions. Prepare external contractor crew demobilization plan for SPSC. Develop contractor timesheet KPIs, track progress during and post event to allow event closure in Storm Manager. Manage the release and tracking of external contractor crews in Storm Manager. Qualifications Bachelor's degree and 5 years of emergency planning/management and/or utility experience required. Ability to understand the theory behind emergency management policies and processes and demonstrate the ability to challenge existing processes and ways of working. Experience with leading cross-functional teams managing multiple and complex activities associated with program/project work. Demonstrates the ability to network and influence internally and externally and to develop successful, long-lasting business relationships / partnerships with others and seeks to understand and challenge business scenarios to the benefit of all parties. Effective written and verbal communication. Must be able to work outside of normal business hours (holidays/nights/weekends) in response to emergencies. Must be able to travel overnight outside the normal work area. Valid driver's license required with acceptable driving record that meets National Grid's Safe Driver Policy. More Information Salary $141,000 - $165,000 a year National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship. National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144. This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans. Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.