New 
Conference Services Reservations Coordinator
 Omni Hotels & Resorts | |
36.34-36.34
| |
 United States, California, San Francisco | |
| 500 California Street (Show on map) | |
 Jul 30, 2026 | |
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Omni San Francisco
Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city's most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style. Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge. Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs. Whether you're here to explore San Francisco's renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location. We are equally dedicated to creating a culture of warmth, respect, and growth-where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality. Discover a destination where classic elegance meets modern convenience - and every stay feels uniquely San Francisco. Overview To handle all administrative duties as required by the Catering & Convention Services Department. Conference Services Responsibilities * Answers incoming telephone calls from all Catering and Convention Services phone lines. * Responds to telephone inquiries by determining client's needs and specifications to relay to catering and convention services managers/directors. * Processes all incoming and outgoing correspondence as assigned. * Types all outgoing correspondence. * Ensures that all filing systems are maintained according to event detailed (Local, Convention and Spin-off). * Gathers and organizes all materials for weekly/monthly reports as directed. * Sells Food & Beverage to small convention groups and one-shot groups. * Daily office duties to include Event Reader Boards, Door Cards, BEO Change Log/Distribution, the Guarantee Sheet and the Daily Report. * Weekly office duties to include Weekly BEO distribution, Resume distribution, distribution of event reports, and others as assigned. * Arranges appointments for the Catering and Convention Services leadership team * Input and organize group amenity requests * Assists with Welcome/Introduction Packets, Pre-Planning Meeting Agendas and Packets, Pre-Convention Meeting Welcome Packets and Thank You Letters. * Builds and maintains a strong rapport with assigned Catering and/or Convention Services Manager(s) client(s) and functions as their liaison as assigned. * Creates resume shells, corporate events memos, and all vouchers required for incoming customers. * Processes and completes all required documentation for telephone requests, amenity requests, key requests, banner requests, transportation requests and vendor requests. * Assists with creating and making adjustments to Banquet Event Orders (BEO's). * Coordinates Pre-Convention Meeting and Post-Convention Meeting Outlook invites. * Supports the planning and execution of in-house meetings as assigned. * Tracks and monitors deposit payments. * Communicate clearly and affectively across all departments with day to day tasks. * Works with assigned Catering and/or Convention Manager to ensure that all functions are "tied-down" 72 hours in advance (guarantees, floor plans, entertainment, flowers, A/V etc). * Special projects, and other administrative tasks as assigned. * Provides coverage for conference concierge team as assigned. Reservations Responsibilities * Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates. * Attend weekly group pick-up meetings * Run group arrivals lists daily for future arrival dates, and no-show reports. * Able to perform job functions with attention to detail, speed, and accuracy * Ensure that group blocks, group lists, group billing and cutoff dates are maintained. * Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP's. * Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings. * Work with the Convention Service Manager, Group Clients with group rooming lists, and Business Travel Manager to input all reservation requests * Monitor room type availability daily * Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information. * Research and charge for all no-shows, cancelations, and deposits. * Report to the DORM any changes in group pickup that would affect selling strategies. * Control suite inventory and specialty rooms according to suite request policy. * Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. Qualifications * Previous catering, convention services experience preferred * Previous office and customer service experience required * Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred * Other relevant event, meeting planning, or hotel operations experience may be considered. * High school education required, college degree preferred * Ability to clearly and pleasantly communicate in English with guests, management and co-workers, written, verbally in person, and by telephone * Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience required. Microsoft Excel, Powerpoint, and Word required. * Ability to work cohesively and respectfully with co-workers both within and outside of your department * Ability to think clearly, quickly and make concise decisions * Ability to work well under pressure, dealing with many guest and manager requests/questions within a short period of time * Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. * Ability to prioritize and organize workload to ensure deadlines are met. * Ability to handle stressful situations, while maintaining a calm and welcoming and respectful demeanor. * Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. * Proficient computer skills on Microsoft Office, Excel, and Word * Must be able to work a variety of shifts, including early mornings, nights, weekends, and holidays. * Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift. * Position requires the ability to move at a quick pace for extended periods of time. Pay rate: $36.34/hour Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |