Telehealth Technology Coordinator

Summary of Position:

Help connect patients, families, and care teams through innovative virtual care.

Schedule: Saturday - Wednesday from 8AM - 4:30PM

MedStar Health is seeking a compassionate, tech-savvy Telehealth Technology Coordinator at MedStar St. Mary's Hospital. This position supports telehealth and connected-care services within our hospitals. In this hands-on role, you will bring telehealth technology directly to patients' bedsides, coordinate virtual visits, and help ensure a seamless experience for patients, families, providers, and clinical teams.

This is an excellent opportunity for someone who enjoys working with people and technology while making a meaningful impact on the patient experience.

Primary Duties and Responsibilities:

• Coordinate bedside telehealth services, including remote consultations and rounding, family video visits, virtual interpretation, and remote patient-monitoring enrollment.
• Manage, troubleshoot, clean, and maintain telehealth devices in collaboration with clinical teams, Information Services, Nursing Informatics, and other partners.
• Respond to telehealth requests, assess stakeholder needs, coordinate patient flow, and provide timely support to patients, providers, and hospital staff.
• Document telehealth activities accurately, identify barriers, and contribute to service improvements that enhance the patient and provider experience.
• Deliver compassionate, professional support while following patient-safety, infection-control, privacy, and PPE protocols.

Minimal Qualifications:

• High school diploma or GED required; associate degree preferred.
• One to two years of experience in a clinical or customer-service environment.
• Excellent communication, interpersonal, and customer-service skills.
• Knowledge of medical terminology and comfort working in a hospital setting.
• Strong technical aptitude, attention to detail, and ability to troubleshoot basic technology concerns.
• Ability to think critically, manage competing priorities, and remain professional in a fast-paced environment.
• Comfort donning and removing PPE when entering and exiting patient isolation rooms.

*Relevant education and professional experience may be considered in accordance with the position's equivalency requirements.