Clerical Assistant 2 (Bureau of Driver Licensing)

Join the Department of Transportation as a Clerical Assistant 2 and help deliver important vehicle information services to communities across Pennsylvania. This role lets you support customers, agencies, and public offices with accurate records that keep our transportation system running smoothly. You will be part of a team that values professionalism, clear communication, and dependable service. Start your next chapter in public service with a role that makes a real difference.

This position plays a key role in providing vehicle information and supporting customers and agencies that depend on accurate records. As a Clerical Assistant 2, you will perform the following duties:

• Record Research: Research vehicle information records for public and agency requests
• Form Review: Examine DL-135 forms and attached documents for completeness before processing
• Customer Response: Provide accurate and timely replies to customer inquiries
• Data Interpretation: Interpret information from the vehicle record system to ensure correct processing
• Document Matching: Select proper documents from microfilm or ECS and match them to incoming requests
• Professional Communication: Communicate courteously with the public, messenger services, and legislative offices

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 1-hour lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.
  
  

• You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
  
  

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).