Branch Manager

Branch Manager

One Nevada Credit Union

Location: Reno, Nevada
Department: Retail Operations
Reports To: Assistant Vice President / District Manager

Job Summary

One Nevada Credit Union is seeking an experienced, member-focused Branch Manager to lead the daily operations of a retail branch while driving exceptional service, employee development, sales performance, and operational excellence. This role is responsible for managing branch staff, overseeing financial services and lending activities, supporting member technology needs, ensuring regulatory compliance, and promoting members' financial wellbeing through outstanding service and leadership.

The ideal candidate is a strong leader with banking or credit union experience, excellent coaching abilities, and a passion for helping both employees and members succeed.

What You'll Do

Leadership & Branch Operations

• Manage and oversee all daily branch operations.
• Lead, coach, develop, and motivate a team of Financial Service Representatives and Financial Service Associates.
• Conduct hiring, onboarding, performance evaluations, coaching, and disciplinary actions as needed.
• Create staff schedules, approve time-off requests, and monitor attendance records.
• Monitor branch productivity, service levels, sales performance, and operational goals.
• Conduct regular staff meetings and communicate organizational updates.
• Ensure compliance with internal controls, audits, security procedures, and safety standards.
• Monitor branch expenses and recommend operational improvements.
• Act as a liaison between members, staff, and senior management.
• Open and close the branch as required.

Member Service & Financial Guidance

• Promote member financial wellbeing through consultative service and problem resolution.
• Handle complex member concerns and ensure timely, professional resolutions.
• Review account requests, transaction exceptions, fee refunds, and overrides within authority limits.
• Support account maintenance, products, services, and lending activities.
• Assist members with loan applications and loan-related documentation.
• Maintain knowledge of lending regulations and credit union policies.
• Approve share-secured Visa and certificate loans within established limits.
• Promote ancillary products including debt cancellation, GAP coverage, and mechanical breakdown protection.

Technology & Digital Banking Support

• Assist members with digital banking access, password resets, account unlocks, MFA support, and device troubleshooting.
• Educate members on self-service and digital banking tools.
• Troubleshoot mobile and online banking issues.
• Support ATM operations and monitor equipment functionality.
• Escalate technical issues when necessary and provide guidance to branch staff.

Business Development & Sales

• Foster a sales-focused environment that supports branch and organizational goals.
• Coach staff on identifying member needs and recommending appropriate products and services.
• Monitor sales trends and branch performance metrics.
• Participate in community events, membership drives, on-site visits, and business development activities.
• Build strong member relationships to increase services per household and overall member engagement.

Qualifications

Required

• High school diploma or GED.
• Minimum of 3 years of progressively responsible experience in a financial institution.
• Minimum of 2 years of management or leadership experience.
• Strong knowledge of retail banking or credit union operations.
• Excellent leadership, coaching, communication, and problem-solving skills.
• Ability to analyze trends, make decisions, and drive results.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Ability to obtain and maintain:
  • Nevada Insurance License
  • NMLS registration and licensing requirements
• Ability to pass a military base background check for access to Nellis Air Force Base.

Preferred

• Associate degree or higher.
• Previous credit union experience.
• Lending and consumer loan experience.
• Experience supporting digital banking platforms and member technology needs.

Skills & Competencies

• Leadership and employee development
• Branch operations management
• Sales coaching and relationship building
• Lending and financial services knowledge
• Regulatory compliance and risk management
• Cash handling and vault management
• Member service excellence
• Technical troubleshooting and digital banking support
• Strong organizational and analytical abilities
• Effective verbal and written communication

Why Join One Nevada Credit Union?

At One Nevada Credit Union, we are committed to improving the financial wellbeing of our members while creating a supportive and rewarding work environment for our employees. As a Branch Manager, you'll have the opportunity to lead a talented team, build meaningful member relationships, and make a direct impact on the success of your branch and community.

Apply today and help make a difference in the financial lives of our members.