Storage Cashier

Job Title: Storage Cashier

Department: Storage Operations

Reports To: Regional Storage Manager / General Manager / Operations Manager / Storage Manager

FLSA Status: Non-Exempt

Work Schedule: This role is required to work during scheduled business hours, with flexibility to work overtime or weekends as needed to meet business needs.

Work Location: In-person at assigned storage location

Position Overview:

The Storage Cashier is responsible for delivering excellent customer service while supporting the day-to-day operations of the storage facility. This includes leasing storage units, processing payments, maintaining the facility, and responding to tenant needs. The position also requires attention to cleanliness, safety, and compliance with company policies. This is a frontline role involving general office work and light maintenance duties.

Key Responsibilities:

Include but are not limited to the following, as additional duties and responsibilities may be assigned:

Customer Service & Leasing:

• Greet and assist tenants and prospective tenants professionally.
• Respond to phone and in-person inquiries, explain rental terms, and convert leads into leases.
• Execute leases and maintain tenant records.
• Maintain positive relationships with current tenants and support tenant retention.

Collections & Financial Transactions:

• Prepare and send monthly tenant statements and handle rent collections.
• Call delinquent accounts and issue pay or vacate notices.
• Assist with evictions and unit auctions, when applicable.
• Properly collect, record, and deposit all funds and documentation at the end of each shift.

Facility Operations:

• Conduct daily walkthroughs to assess unit condition, maintenance needs, and cleanliness.
• Report damages or hazards, including potholes, signage, broken locks or doors, and maintenance issues.
• Complete incident reports for property damage or customer claims.
• Support general upkeep and cleanliness of the facility and office.

Administrative Duties:

• Accurately clock in/out using the electronic timekeeping system (Kronos).
• Maintain a clean and organized workstation.
• Remain visible and available to customers throughout the shift, except for scheduled breaks.
• Perform tasks independently or in a team environment, with minimal supervision.

Required Qualifications:

Education & Experience:

• High school diploma or GED required.
• One to three months of related experience preferred.
• Comfortable with data entry and electronic systems.

Language Skills:

• Ability to read, write, and comprehend basic instructions, memos, and short correspondence.
• Effective in one-on-one and small group communication.

Mathematical Skills:

• Ability to perform basic arithmetic to compute payments and provide accurate change.
• Ability to maintain accurate financial records and use basic tools (calculator, register).

Reasoning Ability:

• Ability to apply common sense in routine and occasionally varied situations.
• Capable of understanding and executing both verbal and written instructions.

Licenses:

• Valid state-issued driver's license and proof of insurance.

Physical Demands and Work Environment:

Physical:

• Regularly required to stand, walk, sit, use hands, reach, and speak.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Must be able to lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be required to drive a UTV, golf cart, or work truck.

Work Environment:

Frequent exposure to outdoor weather, wet or humid conditions, fumes, and moderate to loud noise. Must be able to work in varying environmental conditions and relocate to another facility with little or no notice.

Other: All employees are subject to internal audits to ensure compliance with all company policies and procedures related to recording, handling, and depositing of funds. Failure to meet audit standards may result in disciplinary action, up to and including termination.

Diversity Commitment:

Diamond Parking is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Acknowledgment and Acceptance

This job description outlines the primary responsibilities and requirements for the Storage Cashier role.

I acknowledge that I have received, read, and understand the job description for my position.

I understand that this job description is intended to provide a general overview of my job responsibilities, duties, and qualifications. It does not constitute an employment contract or guarantee of continued employment. Diamond Parking reserves the right to modify, interpret, or apply this job description as needed to meet business needs, in compliance with applicable laws.

I acknowledge that I am expected to perform the essential functions of my role with or without reasonable accommodation and that I will seek clarification from my supervisor or Human Resources if I have any questions regarding my responsibilities.

I understand that my employment is at-will, meaning that either I or the company may terminate my employment at any time, with or without cause or notice, subject to applicable laws and agreements.

By signing below, I confirm that I have reviewed and understand my job description.