Building Automation Account Specialist

With more than 100 years of steady growth, UMC is proud to offer an environment where continuous learning, collaboration, and innovation are part of everyday work. We empower team members through hands-on experience, supportive training, advanced technology, and creative problem-solving. Our people are knowledgeable, trusted, and committed to doing what's right-for our clients, our teams, and our communities.

We recognize that our people are the foundation of our success. At UMC, we are intentional about fostering a culture where everyone feels welcomed, respected, and supported. We bring together talented individuals from across the region to form high-performing teams in design, engineering, project management, and business services.

Let UMC be the next step in your career-where your well-being, work-life balance, and growth matter.

Application Process:

UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.

Benefits Summary:

UMC offers a competitive salary and a generous benefits package, including:

1. Medical, dental, and vision insurance
2. 401(k) plan with company match
3. Health Savings and Flexible Spending Accounts
4. Company-paid life and disability insurance (STD/LTD)
5. Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
6. Seven paid holidays plus one floating holiday
7. Employee Assistance Program
8. Professional development support and tuition reimbursement
9. Employee referral program
10. Wellness program and employee events

Paid Time Off:

Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees.

Starting Hourly Wage: $32.86 - $42.79/hour; depending on experience

Location: Lynnwood, WA

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview:

The BA Account Specialist is responsible for managing and strengthening relationships with Service Agreement customers. This role serves as the primary point of contact for customer accounts, ensuring a high level of service, customer satisfaction, and long-term account retention.

The BA Account Specialist provides account leadership through proactive communication, coordination of service activities, and collaboration with internal teams to deliver value to customers. This position is responsible for supporting service agreement execution, identifying opportunities to enhance customer outcomes, and fostering trusted partnerships that contribute to business growth.

Success in this role requires strong customer service, organizational, and communication skills, as well as the ability to effectively manage multiple priorities while maintaining a customer-focused approach. The BA Account Specialist works closely with Operations, Service System Integrators, and Sales to support customer needs, promote service agreement renewals, and position the company as the preferred Building Automation service provider.

Key Responsibilities:

1. Proactive approach to service and client satisfaction.
2. Strong customer relationship management and account leadership skills.
3. Excellent verbal and written communication skills.
4. Ability to develop trust and credibility with customers and internal stakeholders.
5. Strong organizational and time management skills with the ability to manage multiple accounts and priorities.
6. Experience scheduling and coordinating service activities and customer meetings.
7. Ability to analyze service reports and identify corrective actions, upgrade opportunities, and customer value enhancements.
8. Financial awareness with the ability to track work order costs, service agreement profitability, and billing activities.
9. Proficiency with Microsoft Office Suite, particularly Excel, Outlook, and Teams.
10. Experience using ERP/accounting systems such as Vista or similar platforms.
11. Experience with Smartsheet or other project and workflow management software.
12. Basic understanding of Building Automation Systems (BAS), HVAC controls, and related technologies.
13. Ability to collaborate effectively with Operations, Service Technicians, Sales Engineers, and customers.
14. Strong problem-solving and decision-making abilities.
15. High attention to detail with a commitment to accuracy in documentation, billing, and reporting.
16. Ability to identify and develop upselling, cross-selling, and service enhancement opportunities.
17. Knowledge of workplace safety requirements and commitment to safety compliance.

Secondary Responsibilities:

1. Attend client networking events.
2. Attend company-sponsored events with customers (i.e., dinners, golf, etc.).

Preferred Education and Experience:

1. AA or three (3) years customer service job experience (or equivalent) preferred.
2. Customer service experience required.

Required Licensing and Other Certifications:

1. Maintain a valid driver's license and satisfactory driving record.
2. Successful completion of a background check.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.