Administrative Officer 1

Step into a role where your work makes every day run more smoothly at the Department of General Services. As an Administrative Officer 1, you will support essential operations that keep vehicles, services, and communication moving in the right direction. This role offers the chance to problem solve, collaborate with agencies, and guide important processes. Join a team that values accuracy, service, and dedication.

This position supports the Bureau of Vehicle Management by handling customer service needs, processing claims, and guiding staff through important workflows. The role helps ensure clear communication, accurate documentation, and smooth operations across programs. As an Administrative Officer 1, you will perform the following duties:

• Customer Support: Respond to inquiries about fleet activity, incidents, and services while documenting interactions accurately
• Claims Processing: Manage vehicle claims, gather documentation, coordinate follow up, and update records throughout the claim cycle
• Coordination Work: Communicate with vendors, garages, and agency contacts to obtain estimates, schedule services, and resolve repair issues
• Documentation Review: Ensure that service and claim records are complete, accurate, and maintained according to program standards
• Staff Oversight: Guide Administrative Assistant 1 employees, review their work, and support training and productivity goals
• Research Duties: Address complex questions or concerns related to fleet activity, vendor performance, repairs, or claims

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or any equivalent combination of experience and training.

Additional Requirements:

• You must have experience with strong team building, conflict resolution, and employee development skills.
• You must have exceptional verbal and written skills for handling executive-level reporting and escalated customer issues.
• You must have experience analyzing claims data to identify trends, manage loss reserves, and improve financial efficiency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.