Cloud DevOps Engineer

Tyler Technologies

Come join Tyler Technologies as a Cloud DevOps Engineer! The Transportation team is looking for DevOps Engineers to help build and run services and infrastructure that will power the next generation of the Transportation product line. We are hiring high quality engineers with a diverse set of experiences and skill sets for positions on the Transportation team delivering the vision of Connected Communities. The strongest candidates will have a solid operations and automation expertise and demonstrated software development experience on provisioning cloud infrastructure. Our customers count on us to provide exceptional availability, scalability, and security for services and infrastructure. As a Cloud DevOps Engineer, you'll be on a team of engineers whose mission is to build and improve Tyler's next generation of Transportation products. Are you up to the challenge?

Latham, New York

• Proactively maintain, monitor, and validate performance of Tyler's hosted application and environment for availability, performance, responsiveness, and resource allocation.
• Troubleshoot issues that arise with the environment including but not limited to working with Tyler employees and third-party vendors and partners.
• Participate in an on-call rotation to provide support outside of normal business hours and respond to production issues, service interruptions, and other critical events.
• Plan for capacity and future growth and expansion of the environment to accommodate projected client/end-user growth to ensure maximum availability and performance of the environment.
• Work with other Tyler employees to ensure backup, restore and disaster recovery capabilities meet or exceed service level agreements.
• If not already skilled in these technologies, receive training in elements of ESRI software including but not necessarily limited to ArcGIS Server and Network Analyst.
• Plan and carry out migrations of source code (application updates and patches), updates to related third party software and updates to client data and related configuration settings.
• Handle advanced Tyler proprietary and related third party technology issues.
• Stay educated on the newest technologies.
• Collaborate with colleagues to continually research ways to improve the system performance policies, procedures, and tools.

• 3+ years of experience working in a CI/CD environment
• 3+ years of experience implementing or maintaining highly availability and secure systems
• 3+ years of experience with scripting languages such as Python, Powershell, Bash
• 3+ years of Experience supporting highly available .NET web applications running in cloud-based production environments.
• 3+ years of experience using Git-based source control systems such as GitHub, GitLab, or Bitbucket.
• 1+ years of experience migrating and managing AWS workloads
• 1+ years of experience with Infrastructure as Code (IaC) tools such as Terraform, AWS Cloudformation or AWS CDK
• Experience with the following:
• Microsoft Windows Server 2019 and later
• Docker or other container orchestration tools
• Microsoft SQL Server or another relational database platform, including experience writing queries with SQL
• Datadog or equivalent monitoring, logging and alerting tools
• Disaster recovery planning, testing, and validation activities for production systems.
• Experience with AWS base services including: EC2, ECS, VPC, ELB, RDS, CloudWatch, S3, Lambda, etc.

• AWS Cloud Certifications desirable.
• Experience with ESRI software including ArcGIS server desirable.
• Working knowledge of C# and .NET application architecture is a plus