Implementation Consultant

• Lead and support implementations of Enterprise Justice software solutions throughout the full project lifecycle.
• Analyze client business processes and workflows; translate requirements into configured Enterprise Justice solutions.
• Deliver product demonstrations, solution consulting, and implementation guidance aligned with best practices.
• Educate clients on in-scope functionality, including configuration, security roles, system administration, and data entry.
• Guide clients through data mapping and legacy data conversion; support data validation and issue resolution.
• Identify risks, scope concerns, and delivery challenges; communicate proactively and assist in mitigation planning.
• Serve as a liaison between clients and internal teams, translating technical information into clear business context.
• Develop and maintain client-facing and internal documentation, including process guides and training materials.
• Design and deliver tailored training programs; may provide end-user training.
• Provide feedback to Product teams, including participation in testing and evaluation of Enterprise Justice features.
• Maintain accurate project documentation, time reporting, and client records.
• Travel to client sites as needed, including support for go-live milestones.

• Client Consulting & Relationship Management
• Business Process Analysis & Solution Design
• Enterprise Software Implementation (SaaS)
• Justice or Public Sector Domain Acumen
• Clear Communication & Stakeholder Influence
• Risk Identification & Issue Resolution
• CrossFunctional Collaboration
• Training Delivery & Knowledge Transfer
• Analytical Thinking & Problem Solving
• Time Management & MultiProject Prioritization

• Bachelor's degree or equivalent professional experience.
• 3+ years of enterprise software implementation experience; SaaS experience preferred.
• Prior experience as an Associate Implementation Consultant or equivalent role strongly preferred.
• Demonstrated experience with business process analysis and solution implementation.
• Strong presentation, facilitation, and documentation skills.
• Ability to work independently and collaboratively in team-based environments.
• Experience with public sector or justice-related software is preferred.
• Willingness to travel up to an average of 50% over the life of a project.
• Valid driver's license.

Plano, Texas | Remote

50-75%

Salary will generally fall between $58,285 - $90,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.