Support Specialist

Summary:

The Support Specialist provides the Collections departments with administrative assistance by managing collections team payroll, maintaining departmental documents, data entry, and tracking/trending requested data. This position also services as administrator for customer service tracking and assists Blood Operations leadership with administrative duties as assigned. On a regular basis, the Support Specialist will serve as backup to other Blood Operations administrative roles.

Schedule: Monday - Friday business hours

Job Responsibilities:

Maintains departmental documents and spreadsheets, such as contact lists, rosters, and unregulated forms.
• Updates and/or creates memos, newsletters, and emails to effectively communicate information
• Tracks and trends performance and assists management with evaluation of data.
• Fulfills equipment and document orders as necessary to meet operational needs.
• Assist Donor Services leadership with meetings to include invitations, agendas, set-up/take-down, ordering food, uploading presentations, attendance, etc.
• Distributes incoming mail and documents to the appropriate Donor Services team member or leader.
• Assists with purchasing, travel, and expenses as necessary.
• Assists Production Planning and Scheduling as needed with data entry, equipment requests, documents/forms, information tracking, or other department support.
• Collections Payroll - Ensure Collections team members are properly compensated for work performed and accurately reimbursed for mileage incurred.
• Maintain timecards in the timecard tracking software for Collections teams.
• Review exceptions, holidays, over time, and other special circumstances that impact compensation with the collections team member and appropriate manager.
• Audit and prepare mileage reports for reimbursement of team members' mileage.

The hourly rate for this position is $19.72/hr. - $22.19/hr.

IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Education:

High School or Equivalent

Experience:

1 year experience in an administrative role or support function

Intermediate Microsoft Suite experience

Founded in 1948, Memorial Blood Centers have served Minnesota and Wisconsin for more than 75 years, delivering more than 125,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. MBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. MBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit mbc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.