Assistant Director of Food and Beverage

Why the NoMo SoHo?

Under new ownership and slated for renovation in 2027, this is a fantastic opportunity to support a new course for NoMo SoHo. Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan's SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace, and unique art-infused meeting spaces, NoMo SoHo is a key player in New York's highly competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world. As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with every stay. NoMo SoHo offers an unmatched perspective with sweeping 360-degree skyline views, delivering a truly elevated guest experience.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard
to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great Leader to join our management team and lead our Food and Beverage Department. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family
  members.

Here is what you will be doing each day:

The Assistant Director of Food & Beverage supports the strategic and day-to-day leadership of the hotel's Food & Beverage division, including the restaurant, bar, coffee/barista station, and banquet operations. This position partners with the Director of Food & Beverage to drive exceptional guest experiences, operational excellence, financial performance, and associate engagement across all outlets while maintaining direct leadership and accountability for the Banquets Department.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Food & Beverage Leadership

• Assist in the overall leadership and management of all Food & Beverage operations, including the restaurant, lounge/bar, barista station, and banquet operations.
• Support the Director of Food & Beverage in developing and executing departmental strategies to maximize guest satisfaction, revenue growth, and profitability.
• Ensure consistent execution of brand standards, service expectations, and operational procedures across all outlets.
• Monitor guest feedback and satisfaction metrics and implement corrective actions as needed.
• Conduct regular inspections to ensure exceptional standards of cleanliness, presentation, and service delivery.

Banquet Operations Oversight

• Provide direct leadership and management of the Banquets Department, including banquet captains, banquet servers, bartenders, setup staff, and event support personnel.
• Review banquet event orders (BEOs) and ensure flawless execution of meetings, conferences, weddings, and social events.
• Partner with Sales, Catering, Culinary, and Operations teams to ensure successful event planning and execution.
• Lead pre-event meetings, service briefings, and post-event evaluations.
• Manage banquet staffing, scheduling, labor productivity, and service standards.
• Ensure all banquet functions are executed in accordance with hotel standards and guest expectations.
• Monitor event quality, guest satisfaction, and operational efficiencies throughout each event.

Financial Management

• Assist in managing departmental budgets, forecasts, and financial performance.
• Monitor labor costs, scheduling practices, and productivity standards to achieve profitability goals.
• Support inventory management, purchasing controls, and cost-containment initiatives.
• Analyze financial reports and operational data to identify opportunities for improvement.
• Assist in implementing revenue-generating initiatives and outlet promotions.

Leadership & Talent Development

• Recruit, hire, onboard, train, mentor, and develop Food & Beverage associates and leaders.
• Foster a culture of accountability, engagement, inclusion, teamwork, and service excellence.
• Conduct performance evaluations, provide ongoing coaching and feedback, support development planning, and manage corrective action and termination processes when necessary.
• Partner with leadership on succession planning, talent development, and workforce planning initiatives within the department.
• Support employee relations matters and ensure compliance with company policies, procedures, and employment regulations.
• Oversee banquet staffing needs, including recruitment, scheduling support, training, and retention efforts.

Safety, Compliance & Quality Assurance

• Ensure compliance with all food safety, sanitation, alcohol service, and workplace safety regulations.
• Maintain compliance with brand standards, company policies, and local health department requirements.
• Promote a safe and professional work environment for associates and guests.
• Participate in internal audits, inspections, and quality assurance initiatives.

REQUIRED QUALIFICATIONS & SKILLS:

• Bachelor's degree in hospitality management, Business Administration, or related field preferred.
• Minimum of 4-6 years of progressive Food & Beverage leadership experience within a hotel, resort, conference center, or upscale hospitality environment.
• Previous banquet management experience required.
• Experience overseeing multiple Food & Beverage outlets preferred.
• Luxury, lifestyle, or full-service hotel experience preferred.
• Strong knowledge of restaurant, bar, banquet, catering, and hotel Food & Beverage operations.
• Demonstrated leadership and team development skills.
• Strong financial acumen, including budgeting, forecasting, labor management, and cost controls.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with hotel management systems, POS systems, and Microsoft Office applications.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift and carry up to 25 pounds.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. The Company will provide reasonable accommodation for qualified individuals with disabilities in accordance with applicable law.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate where permitted by applicable law. Nothing in this job description alters the at-will nature of employment or limits the Company's right to modify duties at any time.

For applicants in NYC, the anticipated compensation range is $85,000 - 90,000 per year, depending on factors such as experience, education, and work location. Crescent Hotels & Resorts is a multi-state employer, and salary ranges may vary for positions in other states.