Collections Associate (B2B) - Hybrid

Deliver outstanding customer service by partnering with customers to resolve past-due accounts, identify payment solutions, and achieve positive outcomes through phone, written, and digital communications.

Proactively manage accounts receivable portfolios by monitoring aging balances, following up on outstanding accounts, and helping drive timely payment resolution.

Build strong customer relationships by addressing billing and settlement questions, resolving concerns, and providing a positive customer experience throughout the collections process.

Maintain accurate account records and reporting by documenting customer interactions, processing payments, tracking repayment progress, and ensuring data integrity across systems.

Take ownership of a dynamic workload by effectively prioritizing time-sensitive activities, working independently, and contributing to team goals and performance objectives.

Collaborate across the organization by supporting accounting and business partners as needed to ensure seamless operations and exceptional service.

Strong communication and relationship-building skills, with the ability to engage professionally with customers, manage sensitive conversations, and create positive outcomes.

High school diploma or GED required.

Proficiency with business technology and customer management tools, including Microsoft Office; experience with Salesforce, billing platforms, or collections software is a plus.

Strong organizational skills and attention to detail, with the ability to manage multiple priorities while maintaining accurate records and documentation