Supervisor, Fleet Service Warranty

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metropolitan Council's Metro Transit Division is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Supervisor, Fleet Service Warranty is responsible for providing supervisory warranty support and training for maintenance employees, ensuring compliance with the warranty provisions of procurement contracts. This supervisor assesses current practices within the Maintenance Division; acquires information on state-of-the-art practices in the industry, and works with managers, supervisors, and mechanics to establish and bring into regular use the best practices available.

• Ensures all warranty contract terms and conditions are complied with.
• Interacts with the vendor's representative or authorized agent on all aspects of bus maintenance, warranty repairs, preventive repairs, campaigns and or retrofits.
• Coordinates the movement of buses between all Metro Transit service garages and the vendor's off-site repair facilities.
• Conducts regular field visits to garages and remote warranty warehouses to provide technical support and ensure accurate processing of warranty claims.
• Reviews, approves, and records all warranty repairs done off-site, up to and including off-site inspection of repair facilities.
• Oversees the physical inventory of the warranty holding warehouse.
• Edits and analyzes data to track warrantable repairs and or service failure trends.
• Maintains and updates the warranty reporting database as necessary to ensure vendor compliance with Metro Transits warranty policies, procedures and contract provisions.
• Reads, interprets, and implements manufactures written guidelines regarding warranty claim filing, field service procedures, bus maintenance and instruction to service bulletins.
• Reviews all returned claims, balance amount submitted against amount received and reconciles any differences.
• Manages inventory standard costs.
• Participates in warranty contract negotiations.
• Submits fleet defects with the Original Equipment Manufacturers.
• Backfills as a garage supervisor.
• Other duties will be assigned including sharing knowledge with other staff.

Any of the following combinations of progressively responsible experience in fleet maintenance, heavy-duty vehicle maintenance, vehicle warranty, or closely related experience AND completed education degree in Diesel Mechanics, Automotive Service Technician, Heavy Equipment Mechanic or closely related field WITH at least (1) year of supervisory and/or proven leadership experience.

• High school diploma/GED and eight (8) years of experience
• Associate's degree or two-year (2) vocational program and six (6) years of experience

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience with warranty software
• Experience with Microsoft programs
• Strong knowledge of vehicle warranty processes
• Strong knowledge of vehicle parts and operating systems
• BA or BS degree in vehicle maintenance, business management or related field
• Experience designing and delivering training in shop and classroom settings
• Experience working with a diverse workforce

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of fleet management systems.
• Skilled at investigating and correcting all records of warrantable repairs for submission to vendors.
• Skilled at providing basic client services to stakeholders within the organization.
• Skilled in word processing, spreadsheets, graphics presentations and database management required (Word, Excel, Access, and Power Point).
• Skilled in data management.
• Ability to read, analyze and interpret professional journals, technical procedures, and government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of customers or clients.
• Ability to interpret and apply mathematics and statistical methods and procedures gained through professional educational training.
• Ability to interact with tact, courtesy, and cooperatively with others where the primary purpose is the exchange of information.
• Ability to promote an equitable, positive, and respectful work environment that values cultural and diversity among all employees.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Union/Grade: Transit Managers and Supervisors Association (TMSA)/Grade H
FLSA Status: Non-Exempt
Safety Sensitive: Yes. Subject to random DOT drug tests.

What your work environment would be:

You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites. Must be available to support 3 shifts as needed.

• We review your minimum qualifications.
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.