SSG Inside Sales Manager

SSG Inside Sales Manager - NA Services Sales

The SSG Inside Sales Manager will lead an Inside Sales team supporting Lenovo's Services & Solutions Group (SSG), with a strong focus on services attach, renewals, expansion, and lifecycle solutions across North American accounts. This leader will be responsible for driving predictable services revenue, strengthening pipeline health, and developing a team of inside sellers who partner closely with field account teams and services specialists.

This role is ideal for a manager who understands services-led selling, recurring revenue motions, and how inside sales teams complement field coverage to maximize account value.

This role will be in our Morrisville, NC office and follow our 3-2 hybrid policy.

Key Responsibilities

Team Leadership & Coaching

• Lead, coach, and develop a team of SSG Inside Sales Representatives supporting services sales across commercial, enterprise, and global accounts
• Set clear expectations around pipeline creation, renewals execution, attach rates, and
• upsell/cross-sell performance
• Conduct regular 1:1s, pipeline reviews, deal coaching, and performance assessments
• Support hiring, onboarding, and ramp for new inside sellers within the SSG model

Services Revenue & Sales Execution

• Drive services pipeline, bookings, renewals, and expansion revenue aligned to SSG growth priorities
• Ensure disciplined execution across renewals, services attach, and proactive account outreach
• Reinforce a consultative, outcome-based selling approach focused on customer value and long-term retention
• Support complex or strategic deals in partnership with field sellers and services specialists

Field & Cross-Functional Partnership

• Partner closely with field account teams to align on account strategy, opportunity ownership, and coverage models
• Collaborate with Services Specialists, Marketing, Finance, and Operations to support deal structuring and execution
• Act as a key point of escalation for customer or deal-related issues within the inside services motion

Forecasting, Pipeline & Operational Excellence

• Own team forecasting, pipeline hygiene, and reporting cadence
• Monitor KPIs including services attach rate, renewal rate, pipeline coverage, conversion, and quota attainment
• Ensure strong CRM adoption and adherence to Lenovo sales processes, pricing policies, and compliance standards
• Identify gaps and drive continuous improvement across tools, processes, and seller effectiveness

Leadership & Continuous Improvement

• Share insights on customer trends, services adoption, and competitive landscape with SSG leadership
• Contribute to the evolution of inside services sales strategy, plays, and enablement initiatives
• Foster a performance-driven, collaborative, and inclusive team culture aligned with SSG values

Required Qualifications

• Bachelor's degree or equivalent experience
• 6+ years of experience in inside sales, services sales, or B2B technology sales
• 2+ years of people management experience

Preferred Qualifications

• Proven success driving services revenue, renewals, or recurring sales motions
• Strong coaching, forecasting, and pipeline management skills
• Experience partnering with field sales teams in a hybrid coverage model
• Experience selling IT services, support, lifecycle services, or subscription-based offerings
• Familiarity with renewals, attach motions, and expansion within installed base accounts
• Strong CRM experience
• Experience managing teams in a hybrid or distributed environment
• Exposure to enterprise or global account support models
• Experience working with Channel Partners/NSPs (a plus)