Sr. Account Manager

Join the global leader in responsible marketing activation services

At HH Global, we help the world's most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing activation at scale. With over 4,000 colleagues across more than 55 countries, you'll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

Purpose of the Job

HH Global is seeking a highly capable Senior Account Manager to lead day-to-day account operations, strengthen client partnerships, and drive service excellence across a complex, high-profile client environment.

This role will serve as a key leader within the account structure, partnering closely with the Account Director to ensure operational delivery, client satisfaction, commercial performance, and growth objectives are achieved. The Senior Account Manager will oversee a dedicated client service team and act as the central point of coordination across internal teams, suppliers, and client stakeholders.

The ideal candidate brings a strong background in account leadership, marketing operations, procurement, or production management within a fast-paced client service model. They must be highly organized, commercially minded, solutions-oriented, and comfortable operating in an environment with demanding timelines, evolving priorities, and senior stakeholder visibility.

This position will be based in our client office in Whippany, New Jersey. This position is expected to be based onsite or near-site to support regular in-person collaboration with client stakeholders and ensure strong partnership engagement.

Key Responsibilities

Client Leadership & Relationship Management

• Build and maintain strong, trusted relationships with client stakeholders across multiple functions and levels.
• Serve as a primary day-to-day leadership contact for operational matters, escalations, and service delivery topics.
• Demonstrate professionalism, accountability, and responsiveness in all client interactions.
• Establish clear ways of working that improve communication, transparency, and partnership effectiveness.

Operational Excellence

• Lead day-to-day account operations to ensure all projects are delivered on time, within scope, and to agreed service levels.
• Oversee workflow prioritization, capacity planning, issue resolution, and execution consistency across the team.
• Drive continuous improvement initiatives that simplify processes, reduce friction, and improve service outcomes.
• Maintain strong governance across briefs, approvals, timelines, reporting, and operational controls.

Team Leadership

• Provide direction, coaching, and support to account team members and cross-functional partners.
• Create a culture of ownership, urgency, collaboration, and high standards.
• Ensure responsibilities are clearly defined and aligned to business priorities.
• Identify development opportunities and build bench strength across the team.

Strategic Partnership Support

• Support preparation and delivery of Quarterly Business Reviews, business updates, and executive presentations.
• Identify new opportunities, unmet client needs, and strategic solutions that leverage HH Global's capabilities.
• Champion innovation, sustainability, and value-added ideas that deepen the client partnership.

Escalation & Problem Solving

• Act as a calm and effective escalation leader during urgent or sensitive situations.
• Diagnose root causes, align stakeholders, and implement sustainable corrective actions.
• Navigate ambiguity and competing priorities while maintaining client confidence.

Experience, Skills + Education

• Minimum 8+ years of experience in account management, client services, marketing operations, production, procurement, or related commercial environments.
• Proven success managing high-volume and/or highly complex client accounts.
• Strong experience leading teams and coordinating cross-functional resources.
• Demonstrated ability to build credibility with senior stakeholders and manage challenging client environments.
• Commercially astute with understanding of revenue, profitability, service models, and growth strategy.
• Excellent written, verbal, and presentation skills with executive presence.
• Strong analytical, organizational, and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced, changing environment.
• High proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams; Copilot preferred).
• Bachelor's degree or equivalent relevant experience preferred.

Company Benefits

• Healthcare, Dental, Vision Insurance.
• Short-term and long-term disability coverage.
• 401k with discretionary company match.
• 16 days of PTO with 9 company holidays + 3 floating holidays.

HH Global is an equal opportunity employer and considers all qualified applications without regard to protected characteristics.