Dev Business Analyst, Senior

The Business Analyst works within the Infor CloudSuite Industrial (CSI/Syteline) development organization to analyze, design, and document efficient business and operational processes that support Syteline's manufacturing functionality. The Business Analyst gathers and analyzes customer and market requirements in support of business cases, proposed enhancements, and functional specifications for new modules or changes to existing CSI capabilities such as Production Planning, MRP, APS, Shop Floor Control, Engineering/BOM/Routing, Quality (CSI Quality/QCS), Inventory, Procurement, Customer Order Management, Product Costing, and Financials.

The Business Analyst is responsible for the completeness and quality of requirement artifacts for assigned features and customer accounts, and works closely with Product Management, Development, QA, and customers to ensure delivered functionality meets the needs of the manufacturing market. This individual applies strong communication, analytical, and problem-solving skills, along with ERP and manufacturing domain knowledge, to help maximize the value customers realize from Infor CloudSuite Industrial.

A Day in the Life Typically Includes:

• Collecting and analyzing business requirements from CSI customers, partners, consultants, and internal product stakeholders, and translating them into clear, actionable input for the Syteline development team-including engineering across the CSI user interface, APS engine, and integration layers.
• Evaluating data gathered through customer workshops, support case trends, partner feedback, enhancement requests (ERs), and industry research to inform improvements to CSI functionality across discrete, process, mixed-mode, engineer-to-order, and project-based manufacturing scenarios.
• Partnering with Product Management, Development, QA, and Cloud Operations through design, implementation, and release activities (planning, sprint ceremonies, and design reviews) to ensure features align with manufacturing practices, CSI's multi-site architecture, and Infor OS/CloudSuite integration standards (ION, IDM, Infor OS Portal, Mongoose, and APIs).
• Creating developer-ready requirement artifacts (PRDs, functional specifications, and user stories) that document workflows, screen/layout guidance, IDO/business-logic behavior, reporting/analytics needs, and acceptance criteria, and aligning on scope and expected outcomes with customers and internal stakeholders.
• Managing change requests through the feature lifecycle - coordinating scope, impact analysis, and re-alignment with development and QA to protect release commitments and code freeze milestones.
• Preparing reports, recommendations, and alternative approaches that address existing pain points or opportunity areas across CSI - whether in core manufacturing modules, APS, cloud deployment, upgrade tooling, or integration with adjacent products (e.g., Factory Track..).

Required Qualifications:

• Demonstrated experience analyzing and documenting business processes in an ERP context, ideally within manufacturing environments (discrete, process, mixed-mode, engineer-to-order, or project-based).
• Working knowledge of Infor CloudSuite Industrial / Syteline or a comparable manufacturing ERP (e.g., Infor LN, Infor M3, SAP S/4HANA Manufacturing, Oracle, Microsoft Dynamics 365 F&SCM, Epicor Kinetic, IFS, QAD).
• Familiarity with core manufacturing ERP domains such as BOM/routing, MRP and APS-based planning and scheduling, shop floor execution, production costing, inventory, procurement, customer order management, and financial integration.
• Experience gathering and interpreting customer and market data, including participating in discovery sessions, workshops, and requirement reviews with technical and business stakeholders.
• Strong written communication and documentation skills, with the ability to produce PRDs, functional specs, user stories, and acceptance criteria that developers can act on without ambiguity.
• Experience organizing and contributing to customer-facing or internal requirement presentations, design reviews, and cross-functional working sessions.
• Comfort working within an Agile/Scrum delivery model alongside globally distributed development, QA, and product management teams.

Preferred Qualifications:

• Prior hands-on experience with Syteline.
• Exposure to Infor OS components.
• Familiarity with cloud ERP delivery models, multi-tenant considerations, and CSI's upgrade and release cadence.
• Background working with Infor implementation partners or having implemented CSI as a consultant or end-user.