Sr. Customer Care Specialist

Role Specific Responsibilities:

• Process orders for customers and other intra-company locations. Including 3rd party international customers.
• Prepare export shipping documents including; Work Orders, Certificates of Analysis (COA), Safety Data Sheets (SDS), container labels, customs paperwork, and other paperwork required for international shipments.
• Coordinate railcar shipments from Denham Springs to customer ensuring delivery date is met.
• Resolve customer complaints, order discrepancies, and customer requirements including discrepancies on Master bill of ladings for export shipments.
• Coordinate export shipments with the freight forwarding companies. This includes setting up the shipments, managing booking information, tracking shipments and documenting deliveries.
• Prepare domestic shipping documents including; work orders with Certificates of Analysis (COA) and Safety Data Sheets (SDS)
• Maintain adequate finished inventory at Denham Springs Toller and Warehouse facilities. Ensuring material is kept in stock at appropriate levels.
• Issue purchase orders to Denham Springs Toller's for production of finished materials to maintain inventory.
• Monitor Half Life-Expiration/Slow Moving Inventory reports for Denham Springs Toller's and Warehouses.
• For expired material, have Toller or Denham Springs QC recertify the material. If in specification, assign day code and transfer in system so material will not appear on slow moving reports.
• Hazmat certified for shipping Infineum C9467, Texalene 2180. Ensure carriers has appropriate placards as needed.
• Maintain database of customer profiles.
• Record and process sample requests. Work with chemists to fill requests if needed.
• Intimate knowledge of products and service offerings. Shipping same material with different names as needed.
• Work with Denham Springs plant personnel to schedule production of specialty products to ensure customer's delivery dates are met.
• Assist other plant employees with shipment of goods/materials for their departments.
• Cross-train with all other Customer Service Representatives and perform duties when they are unavailable.
• Obtain freight quotes from carriers for both international and domestic lanes to ensure cost effective yet dependable carrier is utilized.
• Coordinate with freight carriers to schedule trucks and other forms of transportation for "inland" transportation of outgoing international and domestic shipments.
• Access needs of customer and recommend alternative Denham Springs ship from locations/packaging where appropriate.
• Process purchase orders and accounts payable invoices.
• Perform general office functions such as answering phones, filing, typing and distribution of mail and paperwork. Order office supplies. Maintain plant central files and records.
• Month end closing: reconcile Denham Springs Toller and warehouse finished inventory, making system adjustments as needed.
• Back up for Customer Service Manager: Responsibilities include: Coordinate all orders filled by Denham Springs overseas manufacturing sites. This includes - setting up orders with the overseas manufacturer, verifying shipments, managing inventory, coordinating billing and charges from the overseas manufacturers, and managing other details associated with these shipments. Maintaining Denham Springs railcar spur activity so raw materials and finished materials are appropriately placed for loading or offloading.

Compliance:

• Complies with company Health, Safety and Environmental policies, procedures, and arrangements
• Reports all Health, Safety and Environmental accidents, incidents and near misses promptly
• Acts in a safe and responsible manner at all times

Problem Solving and Innovation:

• Active participation in continuous improvement activities
• Participates in problem-solving
• Takes responsibility and ownership for own learning and development in the spirit of continuous improvement of both self and the business
• Assists in the training, mentoring, and assessment of other team members
• Exercises autonomy and judgement subject to overall direction or guidance

Education and Qualifications:

• High School Diploma

Experience:

• 5 plus years' experience in Customer Service, preferably in the Chemical Industry
• SAP knowledge is required
• APICS certification (CPIM or CSCP) similar or related experience a plus
• Strong understanding of logistics related to the Chemical Industry experience required

Knowledge, Skills, and Abilities:

• Strong Customer Service knowledge working with supply chain processes and procedures
• Strong negotiation skills with the ability to reason and influence at all levels is a plus
• Strong communication and presentation skills
• Strong problem solving and analysis skills
• Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities
• Ability to think critically and analytically, and be detail-oriented
• Ability to work efficiently in a fast-paced and rapidly changing environment
• Advanced data analysis skills
• Strong proficiency in Microsoft office applications such as Outlook, Word, and PowerPoint
• Embodies the core values of Aurorium:
• credible:keeps their word and honors their commitments, acts with integrity, and holds themselves accountable to their decisions and actions
• outcome-oriented:adheres to an unparalleled standard of excellence in everything they do, to deliver results with real impact
• driven:passionate about delivering authentic, world-class experiences that engage customers and inspire greatness
• empowered accountability:empowered to achieve common goals and accountable for delivering performances and results that exceed standard.

If you have the energy, drive, and passion for joining the Aurorium team, we would love to hear from you. Apply today!

Aurorium offers competitive total compensation packages, including benefits such as medical, dental, vision, life, 401(k), disability insurance, flexible spending accounts, health savings accounts, paid time off, and paid holidays.

Aurorium is a global Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of and will not be discriminated against based on gender, sexual orientation, gender identity, race, ethnicity, religion, age, veteran status, disability status, genetic information, or any other protected category.#LI-Onsite