Operations Manager

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This position will supervise all daily operational processes and resources (employee and supply) using a lean philosophy to ensure efficiency, consistent improvement and lean financial operation. Responsible for the supervision and direction of registration, insurance verification, data collection and front-end processing of cash collection. Acts as a patient advocate for patient concerns. Monitors waiting times for patients, communicating consistently to them. Supports and resolves physicians' operational needs while in session.

RESPONSIBILITIES:

• Assist the administration in the provision of the Unified Department Administrator and support to the department in alignment with the mission of the department and that of medical center.
• Oversee Operations team including secretaries, NPs, surgical supervisor in the department.
• Enhance staff development, productivity and training.
• Monitor the registration process of clerical associates.
• Ensure that staff is collecting all necessary authorizations and referrals. Administer departmental deferral policy.
• Responsible for daily cash collections and ensuring that payments are collected at point of service, secured, reconciled, posted and deposited in a timely manner.
• Oversee the day-to-day operations of the department to resolve employee conflict and ensure that customer satisfaction is kept and patient complaints are addressed.
• Attend meetings and join teams, which will benefit the staff, department and customers.
• Identify systemic and/or recurrent problems and make recommendations on proposed resolution to Operations Manager.
• Staffing Schedule Coordination
• Responsible for recruiting, terminating, performance evaluations and issuing disciplinary notice to associates when appropriate.
• Maintain proper inventory of medical and office supplies.
• Work closely with support staff to expedite and improve patient flow.

REQUIREMENTS:

• Bachelor's Degree
• Minimum 3 years relevant work experience.
• Proficient computer skills, specifically EPIC or related EHR.
• Ability to address physical and emotional needs of adult, geriatric, and pediatric patient populations; ability to meetpatients' needs and ensure patient satisfaction.
• Knowledge of insurance company interactions, referrals and authorizations.