New 
Inside Sales Representative
 Sypris Technologies, Inc. | |
$60,000 - $65,000 - Open to negotiate based off experience and preferred qualifications.
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 United States, Kentucky, Louisville | |
 May 01, 2026 | |
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The Opportunity:
The Inside Sales & Customer Service Representative is responsible for transforming customer inquiries into comprehensive quotations, identifying market trends through proactive outreach, and managing the end-to-end order fulfillment process. This role serves as a vital technical liaison between the customer and our internal engineering teams to ensure project specifications and delivery timelines are met with professional excellence. Principle Accountabilities
Key Qualifications * Technical Literacy: Ability to read and interpret technical drawings and specifications. Must be able to synthesize complex inputs from Engineering to communicate effectively with technical stakeholders at the customer level. * Industry Knowledge: General understanding of exporting procedures and international trade compliance. * Software Proficiency: Strong foundational knowledge of Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or ERP data entry. * Communication: Exceptional verbal and written communication skills with a focus on professional technical correspondence. Essential Responsibilities * Quote & Order Management: Develop accurate pricing and formal quotations; process orders and change orders with high attention to detail and data entry accuracy. * Customer Advocacy: Act as the primary point of contact for incoming calls, providing prompt and professional responses to inquiries regarding product information, order status, and technical questions. * Technical Liaison: Collaborate closely with the Engineering department to translate customer requirements into actionable internal orders. * Market Development: Manages quote follow-ups and collaborates closely with Outside Sales to monitor market trends and capitalize on emerging business opportunities. * Marketing Support: Assist in the implementation of advertising projects and manage the distribution of product literature and marketing materials. * Record Keeping: Highly organized and capable of following internal procedures to organize and control electronic files for all quotes, orders, and customer correspondence. * Team Collaboration: Maintain a positive, customer-oriented focus and contribute to a collaborative team environment. Education & Experience * Education: Bachelor's degree in Business, Marketing, Engineering, or a related discipline. * Required Experience: Minimum of two (2) years of experience in Inside Sales or Customer Service within a manufacturing or technical environment. * Preferred Experience: Experience with international shipping/exporting and bilingual proficiency in Spanish is highly desirable. The Ideal Candidate: The ideal candidate is a highly organized communicator who acts as a bridge between the customer's needs and the production floor. They possess a blend of clerical precision and mechanical curiosity, allowing them to manage complex data while understanding the physical product being manufactured. Work Environment
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