SR Manager, IT Operations

Company Profile:

Newport News Nuclear BWXT Los Alamos (N3B) manages the 10-year, $2.1 billion Los Alamos Legacy Cleanup Contract for the U.S. Department of Energy, Office of Environmental Management, Los Alamos Field Office.

N3B is a limited liability company owned by HII Nuclear Inc., and BWX Technologies, joined by our critical subcontractors Longenecker and Associates and Tech2 Solutions.

N3B brings operational discipline, proven approaches and predictable results to the Los Alamos Legacy Cleanup Contract.

Position Location:

This position is located in Los Alamos, New Mexico.

Los Alamos is a tight-knit mountain community that consistently ranks as one of Livability.com's Best Small Towns in America. The city is a top spot for outdoor enthusiasts as it has more than 120 hiking and biking trails, and residents enjoy easy access to the Pajarito Mountain Ski Area. Thanks to the University of New Mexico-Los Alamos' presence in the area, Los Alamos also has a college-town vibe that's a major draw for young professionals, families and retirees.

Position Summary

This position reports directly to the Chief Information Officer (CIO) and is a member of the IT Management Team, which includes the Applications Manager, Helpdesk Manager, ISSM, and IT Project Manager positions. This position is responsible in managing the day to day activities associated with the administration and engineering of the network and its systems as well as the ability to integrate and manage independent and interdependent projects while balancing priorities in meeting daily operations. The IT Operations Manager must be able to assist in troubleshooting complex problems and work under stressful conditions with rigorous time constraints. This position requires constant attention to policies, procedures, and integration of cybersecurity into every facet of technology.

Essential Duties/Responsibilities (may include, but are not limited to):

• Managing network and system administration and engineering staff to include training, mentoring, and providing direction
• Providing tactical direction towards the execution of networking tasks which supports the mission of N3B
• Integrating networking in support of system engineering while maintaining the moderate unclassified security posture
• Providing tactical direction towards the execution of systems tasks which supports the mission of N3B
• Collaborating with the ISSM and cybersecurity to advance cybersecurity implementations which are dependent on networking and systems
• Ensuring that elevated helpdesk tickets are closed out within the appropriate timeframes
• Adhering to NIST compliance and N3B cybersecurity documentation, both technically and administratively
• Collaborating with the IT Management team in the strategic planning of technologies in support of the N3B mission
• Managing the day-to-day operations of the virtualized server environment, virtualized host environment, and servers (standalone, networked, and physical)
• Managing day-to-day administration of Active Directory and messaging environments
• Ensuring high availability and acceptable levels of performance of systems and network.
• Enforcing and complying with change management processes

While working to achieve N3B LLCC objectives, the IT Operations Manager will ensure all activities and operations are performed in a safe and deliberate manner; will maintain required safety, security and operational training; assure procedural and regulatory compliance; and make safety, security and quality an integral part of every task; including taking the necessary steps to stop work if continuing the job is unsafe or compromises security.

Minimum Qualifications (Knowledge, Skills, Abilities):

• Skilled working within a Microsoft Active Directory-based enterprise environment regulated by security baselines (DoD DISA STIGs) and protections.
• Demonstrated proficiency with Windows Server 2012 R2/2016 and Active Directory
• Experience in cloud environments
• Experience in networking as related to virtualized host and server environments
• Experience managing projects while balancing priorities in daily operations
• Knowledge of leading technical teams as well as working as part of a technical team
• Experience training and mentoring others

• Effective interpersonal skills to interact effectively and amicably with people from diverse backgrounds and cultures and with diverse personal attributes
• Effective communication skills (i.e., ability to present ideas effectively in formal and informal situations and convey thoughts clearly and concisely, both orally and in writing).
• Current VMware Certified Professional (VCP)

Education and Experience Required:

Bachelors' degree in Information Systems, Computer Science, Management Information Systems, or a related discipline combined with 10 years of System or Network Engineering experience. Experience should include a minimum of 5 years' of management responsibility. However, a combination of education and relevant experience or a combination of education and relevant experience wherein the knowledge, skills, and abilities to perform the position's duties and responsibilities have been adequately demonstrated.

Business Associations:

Represents organization as prime technical contact on contact on contracts and projects.

Interacts with senior external personnel on significant technical matters often requiring coordination between organizations.

Impact:

Guides the successful completion of major programs and may functions in a project leadership role. Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives.

Working Conditions and Physical Requirements:

Normally assigned to perform work in an office environment. Only electrical hazards and other minor potential hazards normally found in an office environment are anticipated. Job performance requires adequate visual acuity and manual dexterity for meeting the requirements of the discipline. Office work environment.

Safety, Security, and Quality

While working to achieve N3B LLCC objectives, the Sr. Manager, IT Ops 4 will ensure all activities and operations are performed in a safe and deliberate manner to include protecting the confidentiality and integrity of Personally Identifiable Information (PII). This role will maintain required safety, security and operational training; assure procedural and regulatory compliance; and make safety, security and quality an integral part of every task; including taking the necessary steps to stop work if continuing the job is unsafe or compromises security. Must be able to obtain and maintain a Q clearance from the United States Department of Energy

Equal Opportunities

N3B is an equal opportunity employer. N3B will ensure no applicant for employment or employee is denied equal opportunity because of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.