UX Researcher (Qualitative)

AQUENT is partnering with a globally recognized leader in innovation, a company that has consistently redefined industries and built a reputation for creating groundbreaking products and experiences. This organization thrives on the diversity of its people and their ideas, fostering a culture where inclusion is a shared responsibility, inspiring everyone to do their best work and contribute to industry-leading efforts.

Are you a passionate User Experience (UX) Researcher ready to make a tangible impact on customer experiences? Join a dynamic team dedicated to shaping how people interact with cutting-edge services and products. In this role, you will be instrumental in amplifying the voice of the customer, translating direct feedback into actionable insights that drive strategic decisions and evolve customer-facing initiatives. Your contributions will directly influence the development of engaging and intuitive experiences, ensuring that every customer interaction is seamless and inspiring.

• UX Researcher (contractor)
• Location: Cupertino, CA
• Schedule: In-Office M-F
• Pay Comments: W2, weekly pay, benefits, 401k w/ match
• Background screening required
• No C2C

Description:

As a UX Researcher, you will support the Customer Insights team by diving into custom projects leveraging qualitative research methods and usability testing. You will be joining a small but mighty, fast-paced team dedicated to delivering actionable insights that help the business move forward. In this role, your day-to-day responsibilities will include:

• Conducting Research: Supporting the planning and execution of qualitative research studies, including usability testing, user interviews, and contextual inquiries.
• Analyzing Feedback: Assisting in the evaluation of user behaviors, open-ended feedback, and qualitative data to understand user needs and pain points.
• Synthesizing Insights: Collaborating with senior team members to use multiple inputs and business context to uncover meaningful behavioral trends and user journeys.
• Storytelling: Contributing to the transformation of complex qualitative data into timely, compelling stories that inform and inspire leadership and frontline teams.
• Tailoring Communications: Helping to craft research approaches and create intuitive communications tailored to diverse audiences.
• Creating and Delivering Presentations: Supporting the preparation and sharing of insights and actionable recommendations via email, in-person meetings, and formal presentations. Experience with Keynote highly preferred.

Key Qualifications

• 2 to 4 years of professional experience in UX research, qualitative research, human-computer interaction, or a related field.
• Solid foundation in established qualitative research methods, including usability testing, user interviews, and observational research.
• Ability to assist in translating complex user behaviors into clear, intuitive stories that inform and inspire business decisions.
• Comfortable working in ambiguous environments and bringing structure to open-ended user experience problems alongside a team.
• Strong organizational and time management skills, with the ability to support multiple projects and adapt to changing priorities.
• Excellent communication skills, with the confidence to co-present findings to a range of audiences in person and via email.

Education & Experience

• Bachelor's Degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, Design, or equivalent practical experience.
• Experience with qualitative research and moderating (e.g., IDIs, focus groups, roundtables).
• Familiarity with synthesizing qualitative data into actionable insights.

Additional Requirements

• Experience with usability testing tools (such as UserTesting, UserZoom, Figma, or similar platforms) is highly preferred.
• Prior experience within Retail Customer Care/Contact Center is highly preferred.
• Experience supporting worldwide programs involving multiple countries and languages.
• Prior experience in the broader technology sector or retail research is highly desirable.

**About AQUENT Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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