Gallery Guide

High school diploma or equivalent

• Passionate about engaging with the public.
• Open to varied viewpoints.
• Excellent verbal communication skills with the ability to be both friendly and authoritative.
• Ability to communicate effectively with individuals of varying social and cultural backgrounds.
• Ability to remain calm in stressful situations, resolving complaints with tact and courtesy, and de-escalating complex situations.
• Capable of quickly assessing and communicating complex situations to senior staff.
• Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies, and support management decisions in a positive, professional manner.
• Ability to read, understand, and follow standard operating procedures and work assignments.
• Availability to work day, evening, weekend and holiday shifts.

• Remain alert for extended periods
• Stand and walk for extended periods.
• Move stanchions, fire extinguishers, and wheelchairs.
• Lift up to 25 pounds.

• Warmly welcome, greet, orient, and direct visitors at the welcome desk or in the galleries.
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  Be knowledgeable about and able to discuss the museum's physical layout and architectural features, including galleries, restrooms, Sculpture Garden, exits and elevator.
• Facilitate spontaneous conversation about art.
• Assist visitors with inquiries about artists and exhibitions through engaging discussions.
• Promote museum memberships, the museum shop, events, programs, tours and special events.
• Review the daily schedule of events and communicate relevant information to other staff and museum guests as needed.
• Record visitor information and attendance in database system.
• Be familiar with Friends of GMOA (membership) benefits and promote Friend benefits to museum guests.
• Be receptive to visitor feedback and perspectives.
• Maintain a clean area around visitor welcome desks and galleries, including tidying lobby and gallery areas, refilling brochure racks, and notifying maintenance as needed.
• Attend ongoing training and professional development opportunities.
• Answer and direct phone calls and answer general questions about the museum, exhibitions, and public offerings.
• When assigned to the shop, assisting customers, ringing up customers, and stocking merchandise.

• Observe visitors in the galleries and take proactive actions to prevent potential damage to artwork.
• Politely remind visitors of security concerns (no touching artwork, no food or drinks, no large bags, etc.)
• Direct visitors to place large bags and other inappropriate items in lockers or the coatroom.
• Inspect art objects, labels, and lights/furnishings for signs of change or damage.
• Report damage or changes in condition of objects to security supervisor.
• Alert security staff as needed to ensure a safe environment for artwork and visitors.
• Assist in disaster and emergency situations and with evacuation and crowd control.
• Perform other duties as assigned.