Technology Delivery Manager

Technology Delivery Manager

Location: Rosemont, IL US 60018

About Us:

Visterra Landscape Group is a leading commercial landscaping platform and one of the top 50 landscaping companies in the United States. Through its growing family of partner companies, Visterra delivers expert landscape maintenance, enhancements, construction, and critical winter services with a strong focus on safety, operational excellence, and client service. With incumbent partner leaders continuing to guide day-to-day operations, Visterra is actively expanding its platform while prioritizing employee well-being, safety, and long-term career growth opportunities.

Visterra's partner companies include Outdoor Pride and Riverside Services in New Hampshire and Massachusetts; Dyna-Mist and Texas Landscape Group in Texas, Oklahoma, Louisiana, and Arkansas; Oberson's and GroundsPRO in Ohio and Kentucky; H&M Landscaping in Northeast Ohio; Land Corps in Tennessee; and Full Care serving Missouri and the broader Midwest region. For more information, visit www.vlgllc.com.

Role Overview:

The Technology Delivery Manager supports business application usage, operational process consistency, and branch-level execution across Visterra's portfolio of companies. This role assists with documenting workflows, supporting system-related processes, coordinating user training, and helping teams adopt standardized ways of working during integrations and ongoing operations.This position partners closely with branch leadership, operations teams, IT, and corporate stakeholders to provide day-to-day support, maintain process documentation, and contribute to successful implementation and adoption of business applications across the organization.

Key Responsibilities:

• Support the implementation, configuration, and ongoing use of business applications across Visterra partner companies, including branch-level operational systems
• Assist with documenting current workflows and helping translate business processes into standardized system and operational practices
• Provide day-to-day support to branch teams by helping troubleshoot application, workflow, and process-related issues in partnership with IT and internal stakeholders
• Support acquisition integrations by learning existing branch processes and assisting with application setup, user onboarding, and transition activities
• Help develop, maintain, and update standard operating procedures, process documentation, training materials, and other user resources
• Assist in coordinating and delivering training to branch leaders and team members on application usage and related operational processes
• Track implementation progress, support requests, and follow-up items while providing updates and identifying opportunities for process improvement
• Partner with operations, finance, IT, and branch leadership to support system adoption, process consistency, and overall operational effectiveness

Key Qualifications:

• Bachelor's degree in Business, Information Systems, Operations, Landscape Management, or a related field preferred
• 2-4 years of experience in business applications support, systems administration, implementation support, operations support, or a related role
• Experience supporting business applications in a multi-location or operationally driven environment preferred
• Familiarity with operational workflows such as estimating, job costing, scheduling, billing, or service delivery processes is a plus
• Exposure to systems such as Aspire or similar operational, ERP, or field service management platforms preferred
• Strong organizational skills with the ability to manage multiple priorities, maintain accurate documentation, and follow through on deliverables
• Strong communication and interpersonal skills with the ability to work effectively with branch leadership, field teams, and cross-functional partners
• Willingness to travel regularly to support branch operations, training, and integration activities

Benefits:

Visterra offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits.

• Paid time off
• Health and wellness coverage
• 401(k) savings plan

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Visterra is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v). We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.