Director - Embedded Process Consulting

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Granicus is looking for a "roll up your sleeves" Director of Embedded Process Consulting, AI Transformation to lead internal AI-driven transformation across the company from a business process and operating model perspective. This leader will partner closely with the engineering leader responsible for the internal AI platform to ensure that AI capabilities are translated into real, durable changes in how work gets done across functions.

The successful candidate will operate as an internal consultant and transformation leader-embedding within functions, diagnosing inefficiencies, redesigning processes, and directly driving implementation. This is a hands-on operator who owns outcomes and leads a team of internal consultants to deliver measurable revenue growth, productivity gains, and improved operating leverage through AI-enabled workflows.

This role reports to the Head of Corporate Strategy & Transformation and will work directly with executive leadership to shape and execute Granicus' internal AI transformation agenda.

Lead end-to-end AI-enabled business transformation initiatives across functions, from problem identification through implementation and value realization
• Embed within functions (e.g., Sales, CS, Support, Operations) to deeply understand workflows, pain points, and opportunities for AI-driven improvement
• Identify, size, and prioritize high-impact AI use cases focused on eliminating manual work, improving cycle times, increasing productivity, and driving growth
• Redesign core business processes to incorporate AI-powered workflows, copilots, and agents in partnership with the engineering/platform team
• Act as a "translator" between business and technical teams-ensuring use cases are well-defined, feasible, and tied to measurable outcomes
• Lead hands-on implementation of process changes, including piloting solutions, refining workflows, and driving adoption within teams
• Own value creation: define KPIs, track impact (e.g., time saved, cost reduction, revenue growth), and ensure initiatives deliver tangible business results
• Build and lead a high-performing team of internal consultants to execute across multiple concurrent transformation workstreams
• Develop repeatable methodologies, playbooks, and frameworks for AI-enabled process transformation across the enterprise
• Drive alignment and influence across senior stakeholders, navigating a highly matrixed organization to remove blockers and accelerate execution
• Partner with Legal, Security, IT, and Engineering to ensure redesigned processes meet governance and risk requirements
• Support executive communication, including synthesizing insights, framing decisions, and reporting progress to leadership and the board as needed

• 8-12+ years of relevant experience, with background in top-tier management consulting
• Proven track record of leading end-to-end transformation initiatives-from problem structuring through implementation and measurable results
• Demonstrated ability to redesign business processes and drive real adoption, not just recommend solutions
• Experience working on AI, automation, or digital transformation initiatives, with the ability to translate technology capabilities into business outcomes
• Strong business judgment and structured problem-solving skills; able to break down ambiguous problems and drive to actionable solutions
• Experience working cross-functionally with both business leaders and technical teams; able to engage credibly with engineering counterparts
• Track record of personally owning workstreams and delivering results
• Experience managing and developing high-performing teams in a consulting or transformation environment
• Strong analytical and quantitative skills
• Executive presence with the ability to influence senior stakeholders and drive alignment in complex environments
• Comfort operating in ambiguity and fast-paced environments, with a bias toward action and implementation
• Experience in SaaS or enterprise software environments preferred

Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include - Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Flexibility & Balance

• Flexible Time Off - Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement - Support a productive home office environment.

• Multiple Health Plan Options - Including a 100% employer-paid plan.
  
• Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program - Stay active, your way.
  
• On-Demand Mental Health Support - Access to Headspace and other wellness tools.

• Paid Parental Leave - For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) - With a generous company match.
  
• Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

• Online Learning Platforms - Fuel your professional development.
  
• Competitive Salary & Bonuses - Your contributions are valued and rewarded.